IA Summit 2006: Speaker Biographies
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| A'lan Abruzzo |
A’lan Abruzzo has been with Extractable since late 2000. He has been active in all non technical aspects of its business and specializes in generating compelling business strategies designed around understanding user needs. He began presenting web related information in 1998 when he taught the first web and multimedia class in UC Berkeley history. Today, he actively delivers educational seminars for executive audiences exploring online solutions for business needs. Since 1996, A’lan has consulted on a number of projects ranging from multi-site strategies for global brands to complex software interfaces. Clients include: Visa, Palm, AmerisourceBergen, PeopleSoft, Sun, Ask Jeeves, UC Berkeley, Roche, Novellus, The Learning Company, and California Teachers Association. A’lan Abruzzo earned his bachelor of arts in Fine Art and Geography from the University of California, Berkeley in 1996. Poster:A Case Study for Architecting to Users Concerns
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| Katrina Alcorn |
Katrina leads the user experience discipline for Hot Studio, a human-centered design firm based in San Francisco. She has worked in communications and media for 12 years, with seven years practicing information architecture and content strategy for the web. Her work includes projects for Sun Microsystems, Charles Schwab, Gap Inc., Blue Shield of California, the James Irvine Foundation, LeapFrog SchoolHouse, and Adobe. Katrina holds a master's degree in journalism and documentary filmmaking from the University of California, Berkeley. Poster:IA Meets Content Publishing: Expand Your Influence to Ensure Design Success |
| John Alderman |
John Alderman is Senior Content Strategist at Avenue A/Razorfish, and a frequent writer and speaker on digital entertainment. His widely acclaimed book, Sonic Boom: Napster, MP3, and the New Pioneers of Music, was a New York Times Notable Book of the Year for 2002. He has spoken on the topic of digital media at conferences and appearances on CNN, BBC, NPR, and others. |
| Louise Allen |
Louise Allen is a Senior User Experience Architect with HSBC, the second largest bank in the world. She has worked in web and software environments for over a decade as a usability consultant, interaction designer, technical communicator, online editor, and project manager. Her clients include CBC, Telus, and Microsoft. She holds a Masters in HCI from Lancaster University, UK and a Bachelor of Commerce from McMaster University, Canada. She has a special interest in designing for older adults and for cross-cultural environments. |
| Michael Arrington |
Michael Arrington is a General Partner at Achimedes Ventures, a firm that incubates and invests in web 2.0 ventures. He is also the editor of Techcrunch.com, an Archimedes company that profiles new Web 2.0 products. Mike’s career began as a corporate attorney at Wilson Sonsini Goodrich & Rosati. In 1999 he left Wilson Sonsini and joined RealNames Corporation as VP Business Development and General Counsel. He co-founded Achex (funded by Draper Fisher Jurvetson and RRE Ventures) in 2000, which was sold to First Data Corp. in 2001. His subsequent roles include the COO position at RazorGator (A Kleiner Perkins backed startup) and he was the CEO at Pool.com, a leading company in the secondary domain name market. Mike has also recently consulted on new products and business development for a number of companies, including Snapnames and Verisign. Mike is a seasoned executive with a solid background in corporate finance, mergers & acquisitions as well as being a keen strategic thinker. Mike’s publications include co-authoring The Initial Public Offering – A Practical Guide for Executive, which is part of the Bowne Practical Guide Series. |
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| Ricardo Baeza-Yates |
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Ricardo Baeza-Yates. PhD in Computer Sciences. Prof. Baeza is head of the Center for Web Research at the Department of Computer Sciences of Universidad de Chile. He is also member of the Chilean Academy of Sciences and ICREA Professor at Universitat Pompeu Fabra in Barcelona, Spain. Baeza is expert in Information Retrieval and Computer Algorithms. His book Modern Information Retrieval is in universities used throughout the world. He has ample experience in teaching and lecturing, and has chaired several conferences in Computer Sciences related subjects. |
| Lindsay Bennion |
Lindsay Bennion is an information architect at IBM’s Silicon Valley Laboratory. He works with software product development teams to design and improve the user experience and is a member of several IBM councils and workgroups responsible for establishing common tools, processes, and design for product information. His areas of interest and research include information systems usability and how communities of practice capture and share knowledge. Poster:Task oriented navigation trees: Tips and tricks to teach your team |
| Charles Berg |
Charles Berg is a User Experience Architect (UXA), Internal Consultant Level, for HSBC. His responsibilities include observing and interviewing users on the job to understand their information needs and capturing their actions. He then designs the user paths and structure for the new system, drawing insights from both HCI & IA standards and observational analysis. Charles has also had the opportunity to develop and adapt the user-centered design methodology for different cultures, as HSBC has sent him across the world for various projects. Charles is currently developing standards for internal facing applications and championing those standards across the organization. He has a Master’s in Information from the University of Michigan School of Information. |
| Jamie Bluestein |
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Jamie Blustein is an assistant professor in the Faculty of Computer Science (with a cross-appointment in the School of Information Management) at Dalhousie University. The goal of Jamie's research is to help people find and use information more effectively. Dr. Blustein's teaching is mostly about the WWW and Human Factors. Jamie applies those topics in consultation with industry. For more information see http://users.cs.dal.ca/~jamie/. |
| Danah Boyd |
Danah Boyd is a Ph.D. student at SIMS - UC Berkeley and a Researcher at Yahoo! Research Berkeley. Danah is interested in how people negotiate their presentation of self in mediated social contexts to an unknown audience. She studies emergent social technologies that incorporate social networks, identity representation, sharing and performance (Friendster, blogging, IM). Until August 2002 Danah was a graduate student with the Sociable Media Group at the MIT Media Lab. Panel:Tagging and Beyond: Personal, Social and Collaborative Information Architecture |
| John Boyd |
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Poster: Yahoo! Network Diagram |
| Sarah Borruso |
Sarah Borruso is a Senior Content Strategist at Avenue A/Razorfish in San Francisco. She has worked as a writer and editor for Wired, HotWired, and ONE magazine. She is also the former Web Manager for the San Francisco Museum of Modern Art. Borruso holds a Bachelor of Arts degree in English from the University of California at Berkeley and an Associate in Applied Science degree from Parsons School of Design. |
| Lynn Boyden |
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Lynn Boyden is an Information Architect with Symantec, Inc., specializing in the development of user experience of information retrieval and search. She has worked in a wide variety of positions, most relevantly as an information architect with a number of interactive agencies in the Los Angeles area. During these stints she worked with such clients as the Library of Congress, Citibank, LSI Logic Storage, and Magnetek. With Chris Chandler, she teaches Information Architecture in the graduate program in Information Studies at UCLA. She holds her Masters in Library and Information Science from UCLA, with a specialization in the organization of information and the user-centered design of information systems. |
| Jim Brennsteiner |
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Jim Brennsteiner is a Senior Design Integrator with Concurrent Technologies Corporation. As Senior Design Integrator, Mr. Brennsteiner is responsible for the design of the information structure, user workflow, navigation, and graphical user interface (GUI) for web sites, web-enabled and desktop-based applications, and computer-based training.
Poster: Mapping Activities of a Project to the User Experience |
| Joanna Briggs |
Joanna is the Senior User Experience Architect at Softchoice, a technology reseller. At Softchoice, Joanna is responsible for translating user research into business requirements and interface design. Prior to joining Softchoice, Joanna worked as a user interface developer with an IT professional services firm. In these roles, she’s worked with many developers who have made possible projects for organizations like Softchoice, Microsoft Canada, Honda Canada and MSN. Currently, she is working on an ongoing project to build a set of high-fidelity, rapid prototyping tools using CSS. |
| Dan Brown |
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Dan Brown has been practicing information architecture and user experience design since 1994. Through his consulting work in both public and private sectors, he has improved enterprise communications for both Federal and Fortune 500 clients, currently the Federal Communications Commission. Dan writes and speaks frequently on information architecture, and contributed to the inaugural issue of UX Matters, a new online magazine dedicated to user experience design. Dan is very active in the local Washington, DC information architecture community, and serves on the advisory board for the Information Architecture Institute. He's currently writing a book on documentation. Pre-Conference Session: Advanced IA Topics - Next Horizons for Information Architecture (IAI) |
| Robert Brown |
| Joseph Busch |
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Mr. Busch is an authority in the field of information science, a Past President of the American Society for Information Science and Technology (www.asist.org), and a member of the Board of Directors of the Dublin Core Metadata Initiative (dublincore.org). He was a principal of the start-up company Metacode that was sold to the content management company Interwoven in 2000. Prior to that, he was the Getty Trust Program Manager for standards and research projects (www.getty.edu/research/conducting_research/) including the Art & Architecture Thesaurus (AAT) and Thesaurus of Geographic Names (TGN). Mr. Busch is a frequent speaker on metadata, taxonomy, indexing, classification research, information retrieval, and content management. Session: Taxonomy Testing and Usability |
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| D. Grant Campbell |
Grant Campbell completed his Ph.D. in English before moving into the field of Information Studies. He currently teaches in the Faculty of Information and Media Studies at the University of Western Ontario. His research interests include metadata systems, classification systems and controlled vocabularies. Session: From pace layering to resilience theory: The complex implications for tagging for IA |
| Susan Carpenter |
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Poster:The myth of tradeoffs: Simultaneously improve quality and efficiency through automation |
| Chris Chandler |
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Chris Chandler has been creating usable web sites and applications since 1994 and is currently Manager of Information Architecture for Walt Disney Parksand Resorts Online, where he has been working to improve the ecommerce sections of DisneyWorld.com. He is also Creative Lead for Disneyland.com. In addition to his professional work, Chris also teaches a hands-on class in Information Architecture with Lynn Boyden in the UCLA library school. As an Information Architect, Information Designer, Project Manager and Site Developer for several Los Angeles based consulting firms such as Genex, NextLeft, EscottAssociates and Kore Digital, Chris has worked with Fortune 500 brands such as HealthyChoice.com, MightyDog.com, Citibank's Bizzed.com as well as numerous smaller clients in the entertainment and financial services industries. Chris is a graduate of the University of California, Los Angeles, holding a BA in Anthropology and an MA in Urban Planning. |
| Anthony Charles |
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Anthony Charles. anthony@sfu.ca. Grad student, instructor, designer, programmer, artist, easily distracted. "Don’t Google me, unless you have an unhealthy obsession with the British Prime minister." Session: The life of tags |
| Kevin Cheng |
By day, Kevin is a senior interaction designer with Yahoo! Maps and Yahoo! Local. By night, he is the co-creator of OK/Cancel, believed to be one of the top five web comics on usability and design. At Yahoo!, Kevin combined his experiences and introduced the use of comics for conveying new product ideas and concepts. Previous to Yahoo!, he worked as a senior human-computer interaction consultant at Trilogy for clients such as Sun Microsystems, British Airways, SGI, and Principal Financial Group and also contracted with Adaptive Path. Kevin holds a Masters degree from University College London in Human Computer Interaction and Ergonomics and has presented at SIGCHI, UXNet London, Hong Kong UPA and will also be speaking at this year’s South by Southwest (SxSW). His work in communicating interaction design issues through comics has appeared in numerous textbooks as well as the bimonthly Interactions magazine. Pre-Conference Session:Creating Conceptual Comics: Storytelling and Techniques
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| Amara Cohen |
As a User Experience Consultant at Molecular, Inc., Amara Cohen specializes in architecting front-end user interfaces; translating client business goals and audience needs into successful corporate and consumer Web sites; integrating content and technology; and designing business processes. She has more than ten years of experience as a technologist, information architect, and business analyst; and during her tenure at Molecular has managed projects for companies such as Hewlett-Packard, Old Mutual Asset Management, CVS, Analog Devices, and Blue Cross Blue Shield of Massachusetts. She is currently working with Hewlett-Packard’s Imaging and Printing Group to design and develop an enterprise information architecture and streamline business processes for content production and management. Prior to joining Molecular, Ms. Cohen was Vice President and Executive Producer at Webivore and Lenk & Associates, Program Associate at the Boston Foundation, Consultant with the American Academy of Arts and Sciences, and Corporate Development Associate at the Massachusetts Corporation for Educational Telecommunications. She won an award from the Massachusetts Interactive Media Council for her development of the Blue Cross Blue Shield Member Self-Service Portal. She and her team at Webivore were finalists for a Codie Award from the Software and Information Industry Association; and were also awarded a Districts Choice from Curriculum Administrator Magazine, Best Internet Resource from Media & Methods Magazine, and Best School Program, General Reference from Technology & Learning Magazine. Ms. Cohen holds a bachelor degree from Wellesley College. Poster:Information Continuity: Making the Impossible Possible: A Fortune 100 Case Study |
| Tracy Cohen |
Tracy leads the Social Media Practice at Avenue A | Razorfish and works with clients to determine the best use of social interaction as a means to meet business and customer needs. Tracy led the development of Peers, an in-house social network that enables collaboration and knowledge sharing between consultants at Avenue A Razorfish and has since led engagements for clients such as Napster, Microsoft and other Fortune 500 clients in this space. Prior to Avenue A | Razorfish, Tracy was was founder of ShopTok, an ASP providing community applications for consumer brands. Tracy’s personal vision is to build social networks that create meaningful connections between humans. Poster:Stripping Social Networks to their core: Exposed, Transparent and Overt |
| Christian Crumlish |
Christian Crumlish, Senior Information Architect, Extractable, San Mateo California. Christian Crumlish is an information architect, web strategist, and writer who has been developing and writing about web technology since 1994. He is a member of the Information Architecture Institute. He is currently a senior information architect at Extractable.com. He was formerly Chief Strategy Officer for Armstrong Zuniga and before that he led the content strategy practice at Groundswell. He is the author of, most recently, The Power of Many: How the Living Web is Transforming Politics, Business, and Everday Life, as well as The Internet for Busy People, Dreamweaver Savvy, A Guided Tour of the Internet and The Internet Dictionary. Christian earned his bachelor of arts in philosophy from Princeton University in 1986. He is the host of the Blog conference on the Well and contributes to You're It! a blog on tagging. He is also a contributing editor for Personal Democracy Forum. Crumlish is an avid fan of music, in particular jazz and other improvised forms. He lives in Oakland, California Poster:A Case Study for Architecting to Users Concerns
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| Abe Crystal |
Abe Crystal is a doctoral candidate at the School of Information and Library Science at UNC-Chapel Hill. His research interests are in the areas of information architecture, metadata creation and use, and human-computer interaction. He has published in Library and Information Science Research, Journal of the American Society for Information Science and Technology, International Journal of Metadata, Semantics & Ontologies, and Conference on Designing for User eXperience DUX’05). He is an member of ASIS&T/SIGIA and was recently awarded the 2005 ASIS&T SIGUSE travel award, as well as the 2006 ALISE Doctoral Student travel award. He is a member of Triangle User Experience (http://triux.org/), a local professional group for IA and UX practitioners. Abe received his AB (Economics) degree from Princeton University in 2000. Web: http://ils.unc.edu/~acrystal. Session:Facets are fundamental: Rethinking information architecture frameworks |
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| Nathan Curtis |
Nathan Curtis currently consults independently via Goldphi, LCC, a UX consultancy in the Washington DC area. He has been practicing varied disciplines within user experience design since 1998, and areas of interest include information architecture, interaction design, usability research, and front-end development.
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| Ron Daniel, Jr |
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Ron Daniel is a Principal at Taxonomy Strategies, an information management consultancy that specializes in applying taxonomies, metadata, automatic classification, and other information retrieval technologies to the needs of business. Dr. Daniel is an expert on XML and metadata industry standards. He has served as chair, editor, or member in numerous working groups including PRISM (Publishers Requirements for Industry Standard Metadata) working group (prismstandard.org), XML Linking, RDF (Resource Description Framework), and the Dublin Core. In addition, he has co-edited three RFCs for the Internet Engineering Task Force. Before becoming a partner at Taxonomy Strategies, Dr. Daniel was a Standards Architect at Interwoven. He came to Interwoven in November 2002, when Interwoven acquired Metacode Technologies for its technology and know-how in automatic classification, metadata, and taxonomies. He was Senior Information Scientist at Metacode, where he played a major role in defining the main product, Metatagger. Prior to Metacode, Ron was a technical staff member at Los Alamos National Laboratory, where he worked on a variety of projects focused on the lab's need for a large-scale, long-duration, information infrastructure. Ron earned his Ph.D. in Electrical Engineering from Oklahoma State University, and was a postdoctoral researcher at Cambridge University and Los Alamos National Laboratory. Session: Taxonomy Testing and Usability |
| Keith P. DeWeese |
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Keith P. DeWeese is an information management professional with 15 years of library, not-for-profit, and corporate experience. For the last seven years, he has been employed in controlled vocabulary development and management, and strategically assessing user information needs and navigation. He is currently employed by the Federal Reserve Bank of Chicago and may be contacted at: Federal Reserve Bank of Chicago, 230 South LaSalle, Chicago, IL 60604 Poster: Taxonomy Development and Metadata Application at the Federal Reserve Bank |
| Peter Doliska |
Peter Doliska has been directly involved in the development, implementation and maintenance of a corporate taxonomy. His interest in controlled vocabularies grew out his previous experience as a cataloguer and indexer of both print and electronic information. In addition to his taxonomy role, Peter has spent the last five years focusing on knowledge management-related activities including the development of design requirements incorporating taxonomy into an internal portal. Over the course of his career, he has worked in a variety of environments including public and government libraries, print and electronic publishing and corporate research. Peter earned a MLIS degree from the University of Western Ontario in London. |
| Fabrice Druelle |
Fabrice Druelle trained as an historian and an archaeologist in North of France, and moved to the United Kingdom shortly after graduation. One of her various jobs at the time included involvement in some archaeological excavations on a Roman dig in the City of London. She then decided to move on and started working on a global taxonomy project for an e-procurement firm. Fabrice eventually joined the News & Business Taxonomy team of LexisNexis who has just started working on a new Global Project. She has recently taken on the responsibility for the French side of their News & Business Taxonomy. |
| Jodi Dugger |
Jodi Dugger is a program manager in Hewlett Packard’s (HP) Imaging and Printing Group (IPG) where she delivers solutions that change the way Learning Products and Marketing content is created. Dugger works with the team to execute against the vision, metrics, and objectives for IPG as relates to content management, and she is responsible for defining the cross-organizational content integration strategies. Dugger previously served in several roles at HP, including alliance manager and customer relationship management system marketing lead, where she was responsible for defining and delivering a customer relationship management system to provide customer intimacy and knowledge to a start-up consumer appliance business. During her time at HP, Dugger worked at Northwest Nazarene University, where she taught Micro Economic and Human Resource Management to adult undergraduate students. Prior to HP, she was the Customer Department Manager at Crucial Technology, a division of Micron Semiconductor Products, Inc. In that role, she implemented various software programs and processes to improve order and customer information management. Dugger holds a B.B.A. in Human Resources from Boise State University, and an MBA from Northwest Nazarene University. Poster:Information Continuity: Making the Impossible Possible: A Fortune 100 Case Study |
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| Seth Earley |
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Founder and senior consultant for Earley & Associates, Inc. Seth has been building content and knowledge management systems for the past 12 years and has 20+ years experience in technology. His firm focuses on taxonomy development, metadata standards and strategy for content and knowledge management systems. |
| Bruce Esrig |
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Bruce Esrig (esrig@lucent.com) became interested in layout while attempting to express the essential facts from a hundred-page installation manual on a two-page reference card. Once the words are gone, layout plays an important part in telling the story. |
| Suzanne El-Moursi |
Suzanne H EL-Moursi is a User Experience professional who specializes in the design of compelling, interactive technology for multilingual audiences. Her research in international cross-cultural user experience focuses on identifying and understanding the cultural markers that can be used to create business advantages in experience design. Suzanne holds a Master’s degree in Computer Science from DePaul University, with a concentration in Human-Computer Interaction. Her graduate research was on designing multilingual technology and user interfaces for users who speak a non-Latin language and English. During that time, Suzanne worked in the IBM Global Services organization on a variety of international projects. She has also led international user experience and ethnography efforts in the Africa, Middle East, and Europe in Arabic and English. Currently, Suzanne is a Senior User Experience Architect on the User-centered Design (UCD) team at HSBC. There, Suzanne leads the UCD consulting effort on a variety of public-facing Web sites for one of the bank’s largest business units, Credit Card Services. In this role, she also champions an effort to improve and set standards for user experience and usability research. |
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| Karl Fast |
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Karl Fast is a PhD student in library and information science at the University of Western Ontario. His research interests include information visualization and how interaction with visual representations can be used to develop the next generation of information systems. Session: From pace layering to resilience theory: The complex implications for tagging for IA |
| Matthew Fetchko |
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Matthew Fetchko has been solving information architecture and design challenges since 1992. As Vice President of Information Architecture and Web Development for Citigroup Asset Management, he is responsible for the user experience for all online CAM properties. Citing the importance of good design supporting information architecture, Matthew's career has included roles as information architect, creative director and designer for a number of both Fortune 500 clients and dot-com startups. A selected list includes JPMorganChase, the NYSE, Citibank, Disney, ADP and CCI. Matthew has a BA in Visual Communications from GWU and a MPS in Interactive Telecommunications from NYU. |
| Charles Field |
Charles currently works as a User Experience Architect for Pathfinder Associates in Chicago. He teaches Design Theory at The School of the Art Institute of Chicago. He has worked as a Creative Director at frogdesignSF, USWeb/CKS Knowledge Management division & Adobe Systems. Session:Web Applications and Real-World IA: Five Techniques for Making Methodology Deliver |
| Christopher Follett |
Christopher Follett is executive creative director for the Pacific region of Avenue A | Razorfish. Previously, he was head of creative services at Divine. Follett has done work for Disney, Mattel, Napster and United Airlines. |
| Chiara Fox |
Chiara Fox is a senior information architect for Adaptive Path, the world's premier user experience consulting company. Chiara has developed successful information architectures for intranets, informational websites, and ecommerce sites. Before joining Adaptive Path, Chiara served as the senior information architect for PeopleSoft, an enterprise software company. She implemented a unified information architecture and metadata schema across the public website, customer extranet, and partner extranet in a single CMS, in 10 languages for 23 countries. Before joining PeopleSoft, Chiara was an information architect at Argus Associates, a pioneering information architecture design firm. Because of her background as a librarian, Chiara specializes in content analysis, metadata and taxonomy development, and building architectures from the bottom up. |
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| Marisa Gallagher |
Marisa Gallagher leads the Content Strategy and Development practice at Avenue A | Razorfish in San Francisco. She specializes in large-scale eCommerce initiatives and Media & Entertainment projects. Most recently, she led the content development efforts on a new consumer product offering for Napster and led the complete end-to-end redesign of Singapore Airlines. Before joining Avenue A | Razorfish she worked at LookSmart and CNET. Poster: UX Works Hard for the Money: Scenario-driven Design Pushes eCommerce into a New Realm |
| Tricia York Garrett |
Tricia York Garrett is an information architect for a large IBM WebSphere software product with several editions and supported operating systems. The project involves about 30 people in several lab locations across North America and Europe. An INTJ personality type, her passion is connecting and applying ideas to produce results. Her responsibilities draw on a blend of skills and knowledge, including customer, business, and technological insight; user experience and information design; software engineering; and information development, sourcing, and reuse. Since joining the WebSphere Application Server Information Development team during Version 1.0 of the product in 1997, Tricia has held nearly every role, including writer, editor, build expert, and team lead. With others, she was instrumental in transitioning the team’s source to Darwin Information Typing Architecture (DITA) XML a few years ago. She holds a Masters degree in Computer Science from North Carolina State University, with C++ and Java programming experience. Her undergraduate degree in Journalism -- Advertising Management is from the Scripps School at Ohio University. She has a brief background in marketing, advertising, and training materials prior to joining IBM in the mid-90s. She resides in Raleigh, North Carolina, with her husband and two dogs. Poster: Information Architect: Architecting Your Team for Success
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| Marcelo Garrido |
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Marcelo Garrido, Doctor (c) in Cognitive Sciences is a psychologist with vast experience in social sciences research and Web Usability in both Spain and Chile. He’s been a strong leader in the development of a local IA and Usability in Chile. He is Project Lead and co-founder at Amable, a consulting studio that specializes in user research, usability and information architecture. |
| Mark Geljon |
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Mark Geljon works as a management consultant at Multimedia Skills, a consultancy firm in the Netherlands specialized in Customer Interaction. Recently, he worked on scenario based browsing on the public website for a large worldwide semiconductor company. He also developed a taxonomy for archiving and searching images of one of the largest multimedia publishers in Europe anddeveloped a coupling of two existing taxonomies for a search engine for people with disabilities for the Dutch ministry of Health. He uses information architecture and information design techniques to align stakeholders, visualize future implications and structure information environments. He is experienced in leading customers to success by executing workshops and giving inspiring presentations. His background includes a Master’s degree in System Engineering, Policy Analysis and Management at Delft University of Technology and freelance work as a software trainer. Poster: Applying (Banner) Marketing to a Customer Centered Design |
| Evan Gerber |
Evan Gerber is a User Experience Consultant at Molecular, Inc., a technology consulting firm that designs and builds Internet-based solutions to help companies increase revenues and decrease operating costs. In his current role, Gerber specializes in architecting front-end user interfaces and content management solutions for corporate, external and internal Web sites, integrating content and technology, and designing business processes. For over five years, Gerber has created innovative solutions to unique business problems for such companies as Gillette, John Hancock, and Inverness Medical. With a background in information architecture, content management, and client side development, he specializes in conceiving and creating logically organized, highly intuitive Internet applications. Prior to Molecular, Gerber acted as Information Architect for a content management firm Bridgeline Software, designing content management applications for a wide array of clients in the financial, healthcare and educational fields, and as Project Lead for the development and implementation of enterprise-wide content management tools. His responsibilities included creating taxonomies and directing content aggregation and implementation efforts. He also worked for IBM as an analyst, where he designed and developed applications to test the integrity and usability of Lotus Notes 1.0 Application Environment for Wireless Platforms. Gerber graduated Magna Cum Laude from Brandeis University in Anthropology and French, and received a certificate in Ethnology from the Université Paul Valery in Montpellier, France. He has been published on Content Managed Intranets. Session:Ich Bin Ein Website!The Impact of Language and Culture on Internationalization and Localization |
| Faison "Bud" Gibson |
Bud Gibson is founder of The Community Engine, a consultancy that helps organizations develop products, services, and strategies to harness the power of online communities. He also teaches advanced information technology solutions at Michigan’s Ross School of Business. He has deep experience with enterprise information architectures, designing back-end databases, integrating them with content management systems, and architecting syndication/publication strategies. He has an MBA from the Wharton School and a doctorate from Carnegie Mellon University. |
| Aradhana Goel |
Senior Information Designer, MAYA Design. Aradhana specializes in experience design for complex environments. Her background in architecture and information design gives her the ability to understand people and the context of their experiences. Her recent focus at MAYA has been to help clients such as the Carnegie Library of Pittsburgh and the U.S. Postal Service transform complex information environments into responsive, adaptive, customer-centered systems. Aradhana's papers and conference talks focus on how digital and physical realms converge in pervasive-information environments. In addition to a MS degree in Design Technology from MIT, she holds a Master's degree in Urban Design and a Bachelor's degree in Architecture, from New Delhi, India. Her architectural work in the past, has involved residential projects and extensive field research of urban environments. Pre-Conference Session: Advanced IA Topics - Next Horizons for Information Architecture (IAI)
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| Scott Golder |
Scott Golder is a member of the Information Dynamics Lab at HP Labs. His research interest is the formation and management of identity, reputation and social norms in electronic environments. In the past, he has explored archives of email and Usenet, and he enjoy designing novel environments for interaction, as well as studying them. Prior to joining HP, Scott received an M.S. in Media Arts and Sciences from the MIT Media Laboratory and an A.B. in Linguistics with Computer Science from Harvard College. Panel:Tagging and Beyond: Personal, Social and Collaborative Information Architecture |
| Melissa Goldstein |
Melissa Goldstein is a Senior Information Architect at Arnold Worldwide in Boston. At Arnold, Melissa provides information architecture, interaction design and product strategy for a variety of clients including Royal Caribbean, American Legacy Foundation (Truth), Children’s Hospital Boston, and Fidelity Investments. Previously, Melissa was an Information Architect at Terra Lycos, SAP Labs, and Scient. Melissa studied HCI through the Science, Technology and Society program at Stanford University, where she received her B.A. Poster:The Changing Role of the Consumer in Interactive Brand Promotions |
| Kim Goodwin |
Kim's design expertise and teaching skill have made her popular as a speaker at conferences, universities, and corporate events. As VP Design and General Manager at Cooper, Kim applies her years of experience as a creative director to ensure excellent delivery of Cooper's design consulting and training services. Kim has played a major role in developing Cooper's Goal-Directed methods, and has led the effort to turn those methods into an interaction design curriculum. Kim has led a wide range of design projects, from ecommerce applications to information appliances, IP telephony systems, and healthcare applications. In addition to her work with clients and industry leadership, Kim provides career management to designers, works with the Director of Design R&D to improve Cooper's design methods, and keeps the design department running smoothly. Pre-Conference Session:Interaction Design Symposium (IxDA) |
| Lada Gorlenko |
Lada Gorlenko is a User Experience Designer with the IBM Usability Competency Centre in the UK. She is a UX generalist who oversees the User Research stream of the Centre and frequently performs IA, interaction design and usability functions for a wide range of clients, including the UK government, IT, retail, and financial sectors. Lada became a UX practitioner after several years of research experience in social psychology and HCI. In the course of her research career, she explored and applied different methodologies, including grounded theory. Lada has led a number of research teams and currently acts as an advisor to industry/academia research cooperation on collaborative virtual environments. She is also a member of the corporate taskforce that creates new IA and design tools for the IBM UX community. Lada has developed training courses on a variety of topics that cross boundaries between UX and research, such as qualitative research in design and usability; statistical methods in HCI; and cross-cultural user research. In 2005, she presented six sessions at STC, UPA and Interact conferences, including a session on applying longitudinal research methods to UX design. Lada holds M.Sc. degrees in Psychology and in Cognitive Science. She is the Secretary of the Interaction Design Association (IxDA) and a member of IAI. Session:In search of common grounds: Introducing Grounded Theory to IA |
| Paul Gould |
Communication Designer, MAYA Design. Paul helps MAYA -- and its clients -- structure information and communicate complex ideas in ways that make sense. A wayward Seattle native, he has a B.A. in religion from Pacific Lutheran University mis-spent on a life of teaching, editing, and design. Paul also coaches an elementary school Odyssey of the Mind team and plays his accordion in a style that other MAYAns describe as "sobering." Pre-Conference Session: Advanced IA Topics - Next Horizons for Information Architecture (IAI)
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| Austin Govella |
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Austin Govella works as an information architect and interaction designer at the University of Houston. In 2003 he co-founded Grafofini, an experience design studio, and he actively volunteers with the Asilomar Institute for Information Architecture. His current research includes isolating psychological bias in online experiences, and establishing formal methods for evaluating experience. When he grows up, he wants to be a writer. |
| Laurie Gray |
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Laurie Gray began the interface design path in her career in 1995 when, as a certified Speech-Language Pathologist, she began creating custom computer-based interfaces for her patients with quadriplegia. In 1998, she began working toward her certificate in Web Development and shortly thereafter began working as an HTML programmer for SmartOnline.com, where she eventually worked her way up to being the User Centered Design liaison for the company's Strategic Concept Development Team. In 2000, Laurie left SmartOnline to become a consultant with HumanCentric Technologies, where she designed and tested interfaces primarily in the web, mobile device, and financial services sectors. She completed some highly visible work there including large scale web-based survey and focus group support for Johnnie Cochran's law firm while attorneys there were investigating vehicle submersion deaths. Late in 2004, Laurie joined KnowledgeStorm in Alpharetta, Georgia, where she currently works as the Senior Information Architect on the 114 owned, partner, and syndication websites in the KnowledgeStorm universe. Her professional interests include UI patterns, web-based survey techniques, and design research issues and techniques. Laurie now lives in the Metro Atlanta area with her husband Brian, children Drew and Sara, Airedale Tess, and Maine Coon Cat Peavey. Her personal interests, when she's not being a Mom, include Yoga and a newfound love of knitting. Panel: Wireframes: A comparison of purposes, process, and products
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| Sandra Green |
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Poster: Why are people using the text only version of bbc.co.uk? |
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| Bryan Haggerty |
Bryan Haggerty is an associate user experience specialist at JPMorgan Chase in the global credit risk management division. As part of the user experience team he is involved in designing and collaborating on user interfaces, standards, and usability testing. Prior to working at JPMorgan Chase Bryan worked as a research assistant investigating new text entry methods for mobile devices. Bryan holds a bachelor’s degree in information science from Northeastern University in Boston Massachusetts. Poster:Federated Search Across Dissimilar Data in a Portal Environment |
| Thom Haller |
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Thom Haller teaches principles and strategies for helping people find the information they need, use it, and appreciate the experience. He works as a consultant and coach, helping organizations infuse user-centered performance structure into electronic and print products. Thom has been teaching information architecture since 1998 and also provides instruction in professional writing, web writing, information design, creative nonfiction writing, and other understanding-focused courses. He is an instructor with The University of Marylands Professional Writing Program, and USDA Graduate School, where he received the prestigious USDA Faculty Excellence Award. Thom serves as principal of Info.Design, Inc. (a consultancy and think tank) to explore strategies for presenting information so its easily understood. Thom and his team of colleagues help organizations learn the fundamentals of information structure and user experience. Info.Designs clients include AARP, U.S. Department of Agriculture, U.S. Department of Health and Human Services, U.S. House of Representatives, World Bank, International Monetary Fund and others. A frequent facilitator and speaker, Thom engaged IA Summit Participants in a presentation last year, entitled Never Consider Yourself a Failure, You Can Always Serve as a Bad Example. At the 2003 IA Summit, he prototyped his performance piece, Information Overload: A Love Story He presented a revised version of the piece as closing plenary speaker for the 2004 Conference for the Society for Technical Communication. Session: Crafting Understanding-based Structures: Creating Usable Content |
| Jeanine Harriman |
As a Senior Information Architect at Avenue A | Razorfish, Jeanine specializes in envisioning and designing for world-class user experiences. She claims to have been fascinated by the experience of using digital products since her dad bought the family¹s first computer when she was seven. She has found herself working at the intersection between people and technology most of her adult life first as a technician, then as a writer, and finally as a user experience designer. Over the course of her career, she has studied the frustrations, desires, and daily lives of all kinds of people, from executives to convenience store clerks, to identify the key insights necessary to create truly great interactive products. Before joining Avenue A | Razorfish, Jeanine worked as an interaction design consultant at Cooper, spent time as an independent user experience consultant, and held senior-level user experience positions Netscape and Informatica. |
| Atsushi Hasegawa |
Atsushi Hasegawa has received both M.S in Elementary Particle Physics and B.S. from Tohoku University, and Ph.D. in Cognitive Science from the University of Tokyo. He started his IA career at Netyear Group Corp. in 2000. In 2002, he started an web design company, Concent, Inc. and he has been the President and the Chief Information Architect of it. He has been a lecturer of Tokyo Zokei University (Interface Design) since 2000. He has contributed to some magazines. He is the founder of Information Architect Association Japan that is the only IA society in Japan. He is a board member of the Human Centered Design Organization in Japan. He is a member of IA Institute, ACM SIGCHI, and Japan Society for the Science of Design (JSD). |
| Jennifer Heins |
Jennifer Heins is an information developer specializing in information architecture and builds for a set of IBM Software products. She has 10 years of experience designing, developing, and producing usable technical information for software products, mobile devices, online information systems, and print documentation. Jennifer's most recent attention has been on improving the user experience of installation and deployment information for some IBM portal based products. Poster: Information Architect: Architecting Your Team for Success
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| David Heller |
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Dave Heller is currently the Principal Designer for IntraLinks, Inc., an on-demand software service where he leads a small design team. Before coming to IntraLinks he was a Senior User Interface Designer atDocumentum. He is a founding steering committee member, the current Vice President of the Interaction Design Association (IxDA), and a leader of the NYC IxDA Chapter. David is also a member of the Executive Council for the User Experience Network (UXNet). He has spoken at the Information Architecture Summit, CHI, DUX, and IDSA. David writes on various UX topics such as Rich Internet Applications/AJAX, nomenclature of professions within UX, and the aesthetics of interaction design for publications like Boxes and Arrows, OK-Cancel, and ACM Pre-Conference Session: Interaction Design Symposium (IxDA)
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| David G. Hendry |
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Further information: http://faculty.washington.edu/dhendry/ Session: Building bridges between information behaviour research and information architecture |
| Anthony Hempell |
Senior Interaction Architect Anthony Hempell has worked in the Internet and web communications industry since 1996 as a developer, project manager, information architect and an independent consultant. Specializing in information design, user experience and usability of web sites since 2000, Anthony worked for Columbus Group, Telus, Tribal-DDB Interactive and Cossette Interactive before joining Blast Radius. Anthony has worked with national and international clients such as Nike, Nintendo, Vivendi-Universal, Ballard Power Systems, Tourism BC, Kraft, Clorox and DirecTV. Anthony has a B.A. in Communications from Simon Fraser University and a Masters of Information Studies (Information Systems) from the University of Toronto. Poster:Taming the 800 pound gorilla: Some insights on managing a multiple-IA project |
| Marti Heyman |
Marti Heyman has been involved in the design, development, implementation and on-going maintenance of controlled vocabularies in corporate settings for the past 15 years. She also has extensive experience in the application of more generalized knowledge management practices and techniques to meet varied business challenges. She has worked in a range of for-profit settings, including a major chemical manufacturing corporation, a boutique e-business technology firm and one of the big 4 audit & professional services firms. She earned both her MLIS and MBA degrees from Drexel University in Philadelphia. |
| Hala Heymassi |
Hala Hemayssi
Hala leads the user experience design practice at Pathfinder Associates focusing on integrating design thinking into business strategy and software engineering.
Session:Web Applications and Real-World IA: Five Techniques for Making Methodology Deliver |
| Andrew Hinton |
Andrew Hinton is a Senior IA at Vanguard. He previously practiced as an IA consultant and designer for companies like American Express, Sealy, Wachovia, Shaw and Kimberly-Clark. Andrew has participated in the founding of the IA Institute, and wrote its “manifesto.” He writes for Boxes and Arrows and keeps a home on the web at www.inkblurt.com. Session:Clues to the Future: What the users of tomorrow are teaching us today |
| Scott Hirsch |
A leading authority on innovation valuation and process development, Scott’s passion is helping companies realize their creative potential at all levels of the organization. His management philosophy is based on empowering people — experience he acquired during six years as a social entrepreneur designing innovative youth service programs. Immediately prior to founding MIG, Scott launched the business strategy and valuation practice at Adaptive Path, the premier user experience consulting firm. He has helped clients in a variety of industries — including Network Appliance, Blogger, PlanetOut, AARP, and Rodale Publishing — gain a deeper understanding of their markets and technology and more successfully leverage their strategic investments. An avid inquisitive, Scott was lead researcher and principal author of “Leveraging Business Value: How ROI Changes User Experience,” an in-depth study of how five global companies financially value their design investments, done in collaboration his alma mater, the Haas School of Business at UC Berkeley, from which he received his MBA. He lives in San Francisco, CA, and is active in the performing arts. Pre-Conference Session: Enhancing Your Strategic Influence: Understanding and Responding to Complex Business Problems |
| Jason Hobbs |
Jason Hobbs lives in Johannesburg and runs jh-01, an information architecture and user design company. The company divides its time between supporting arts and culture initiatives and commercial projects for large corporate clients. He works in collaboration with the Trinity Session, an arts collective and consultancy and has started a web based publishing company to increase the reading, writing and sale of South African fiction. His time is also given to raising awareness of information architecture through teaching, article writing and his participation in UXnet as the local ambassador for South Africa. He spent three years living and working in London as a senior IA at AGENCY.COM, Ogilvy Interactive and Lowes after living in Cape Town where he we worked with Ogilvy Interactive. He co-wrote and lectured an introductory course to the Internet for a year and produced the first online grocery shop in South Africa with the research and development company Krypto+ in Cape Town. Jason has received his bachelors degree in Philosophy and History of Art from WITS university in Johannesburg and has studied copywriting, advertising and marketing at the AAA in Johannesburg. You can visit www.jh-01.com for more information about him, articles he’s written and information about his company and their initiatives. |
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| Keith Instone |
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Keith Instone is an information architect on the ibm.com User Experience Design Team. He works on a wide range of projects including user interface standards, user experience strategy, taxonomies, and information architecture methodology. Keith is known professionally for UsableWeb.com, SIGCHI volunteer work, as one of the early employees of Argus Associates, and an IA Summit old-timer. Today Keith concentrates his professional activities on UXnet, a group of individuals encouraging collaboration across a wide range of user experience fields. See http://user-experience.org for more about Keith. |
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| Jane Jao |
Jane Jao is an interaction designer at Yahoo! where she has worked on properties such as Yahoo! Mobile, Yahoo! Maps, and Yahoo! Local where she was instrumental in evolving the product from a search tool to a community oriented guide. Prior to Yahoo!, she worked with several web consultancies including frog design. Her clients included Adobe, Alias|Wavefront, and San Francisco International Airport. Through her decade of design experience, Jane has helped develop and employ a wide array of storytelling and prototyping techniques for projects which ranged from mobile applications to retail floor designs to museum kiosks. Currently, she is exploring alternative means of effectively conveying and testing product concepts including methods such as comics, video and photographic storyboards. Pre-Conference Session:Creating Conceptual Comics: Storytelling and Techniques
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| Bryce Johnson |
Bryce is currently the Manager of User Interface Development for Navantis Inc., an award-winning IT professional services firm in Toronto. He has been architecting online presences and internal software applications for corporations, government and charities since 1996. Some of these organizations include Microsoft, CIBC, Honda Canada, MSN Sympatico, Canadian National Institute for the Blind, Magna Entertainment Inc., City of Hamilton, the Canadian Broadcasting Corporation, the Toronto Stock Exchange, and the Canadian Olympic Commission. Bryce is currently devoted to optimizing tasks and deliverables that attempt to balance rigor and agility in the development process across multiple groups and stakeholders. |
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| James Kalbach |
James holds a degree in library science from Rutgers University, as well as a master's in music theory and composition. He is currently a Human Factors Engineer with LexisNexis and previously served as head of information architecture with Razorfish Germany. An active speaker and author on information architecture and usability in Germany, James coordinates a local discussion group for usability in Hamburg, where he lives and works. At the IA Summit in 2002 he presented a case study on the launch of the Audi websites. Homepage: www.scils.rutgers.edu/~kalbach Session:Global Taxonomies meet Interface Design: Challenges and Best Practice |
| Lisa Kamm |
Lisa Kamm is currently a Vice President of User Experience JPMorgan Chase. Previously she was at IBM for 7 years where she led the IBM corporate intranet information strategy team, focusing on taxonomy, search, information management, and information findability.. She joined IBM as a web usability/ease of use specialist on the user experience team, and later managed the ibm.com user experience team, and led a successful sitewide redesign. She has a JD from New York University and an MSLIS from the University of Illinois Urbana-Champaign. Poster:Federated Search Across Dissimilar Data in a Portal Environment |
| Nancy Kaplan |
Professor Nancy Kaplan, Director of the School of Information Arts and Technologies at the University of Baltimore, has been conducting research on digital literacy practices since 1981. In the late 1980s she developed award-winning software for use in collegelevel courses. More recently, she has been working with an intergenerational design team to explore and develop web-based technologies for children and young adults. Her current work has been presented at such international conferences as the Interaction Design and Children Conference and the Joint Conference on Digital Libraries. Together with her colleagues, she conceived and developed one of the first degree programs in information architecture and interaction design. Session:From task to activity: A case study of developing for innovation |
| Eiko Kawano |
As Interaction Architect, Eiko brings a diverse background with over seven years’ web experience to Blast Radius. Eiko hails from Columbus Group Communications (acquired by TELUS in 2001), where her work included content strategy, interaction architecture, copywriting, e-marketing strategy, project management and team management. At TELUS, Eiko formed and led the Web User Experience team, a group dedicated to improving the customer experience on TELUS’ web properties. She directed the content activities for two multi-million dollar site redesigns, designed the interaction of an online calendar to track all marketing events across TELUS, and headed up the content strategy and copywriting for Vancouver’s successful Winter 2010 bid. Eiko’s client list includes Intrawest, BC Hydro, Kraft Dinner and Tourism Vancouver. Eiko is passionate about the creative process and loves seeing projects come to life on the web. Her experience includes five large projects involving multiple IAs, including the current redesign of DIRECTV.com. In addition to a red belt in taekwondo, Eiko holds a diploma in Television Production from the British Columbia Institute of Technology. Poster:Taming the 800 pound gorilla: Some insights on managing a multiple-IA project |
| Paul Kim |
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Poster: Yahoo! Network Diagram |
| Margaret E. Kipp |
Further information: http://www.eskimo.com/~meik/ Session:Exploring the context of user, creator and intermediate tagging |
| Almar van der Krogt |
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Poster: Applying (Banner) Marketing to a Customer Centered Design |
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| Livia Labate |
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Livia currently serves on the AIfIA Board of Directors and is active in the field. She led the AIfIA initiative to translate many seminar documents into other languages and make them freely available. She has performed IA in Brazil, and currently works as a design manager at Comcast in Philadelphia. Livias panel will include, among others, Jorge Arango from Panama and Peter Van Djick from Belgium, both active information architects who have experience creating globally-used products. |
| Jeff Lash |
Jeff Lash is part of the User-Centered Design group at the scientific, technical, and medical publisher Elsevier, where he focuses on building web sites and web applications for medical and health professionals. He has been practicing information architecture for over 5 years with various organizations, including global payments leader MasterCard International and information design firm XPLANE. As a co-founder of the Information Architecture Institute (IAI), Jeff served three terms on the Advisory Board and founded the IAI Mentoring initiative. Jeff is founder and chair of the St. Louis User Experience conference and was a member of the 2005 IA Summit planning committee. A former columnist for Digital Web Magazine, he has also written articles and tutorials for Boxes and Arrows and WebWord, and regularly gives presentations on information architecture and user-centered design for various organizations and university programs. Session:Business & Design BOF |
| Matt Leacock |
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Matt Leacock has been designing user interfaces for nine years for companies including Yahoo!, AOL, Netscape, and Claris. At AOL/Netscape, he designed Netscape Search 1.0, contributed to Netscape 6, and managed teams overseeing the design of personalization products and You've Got Pictures for AOL. He can now be found designing tools to bring standardization across Yahoo!s network of services. Matt received a BFA in Visual Communication from Northern Illinois University in 1995. He is a member of UPA and his local CHI chapter. Poster: Yahoo! Network Diagram |
| Benjamin Lerch |
Benjamin Lerch is a Senior Information Architect at Avenue A | Razorfish in San Francisco where he has led several eCommerce engagements. He is currently leading the User Experience effort on Smith & Hawken.com, a high-end specialty retailer. Prior to joining Avenue A | Razorfish, he specialized in usability and user research, leading projects for Bolt | Peters. Poster: UX Works Hard for the Money: Scenario-driven Design Pushes eCommerce into a New Realm |
| Sam Levy |
Sam Levy, a User Experience Architect with HSBC, has been working with the Internet since 1997 and practicing user experience design / information architecture since 1999. She has worked with a wide range of organizations from small web shops to a large ad agency and most recently with financial institutions. |
| Helen Lippell |
Helen has worked on indexing and information architecture projects for over seven years. She started her career as an indexer of world news articles for the Financial Times online services, progressing to become the team leader of a unit developing automatic indexing services for FT.com. She then worked in BBC New Media's Content Management Culture team and built a taxonomy of UK place names. Next port of call was Nature magazine, where she managed a database of sales information for Nature's portfolio of scientific journals. She is now back in the BBC fold as an Information Architect, and has worked on projects to redesign the bbc.co.uk homepage and the A-Z Index, amongst other things. She is currently working again for the Content Management Culture team, helping them keep more than 100,000 terms controlled and well-tagged to content. Her specialities are classification, indexing and metadata, search engines, and knowing a little about lots of things. Poster:Implementing Automatic Classification: The IA Perspective |
| Karen Loasby |
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Karen Loasby is an information architect with the BBC in London. She began her career at Guardian Unlimited and has spent the last three years grappling with the information retrieval problems created by the BBC’s diverse audience and wide content domain. In attempting to solve these problems, she has worked across metadata, search, controlled vocabularies, automatic indexing, content management, and navigation. She is currently working on a content management system for the BBC’s kids content and is looking forward to the challenges of created a controlled vocabulary incorporating the Teletubbies and Clifford the Big Red Dog. Karen has a first class degree in communications and philosophy from the University of Leeds and earned her master's degree in information science from City University, London. Session: Metadata games: cutting the metacrap |
| Victor Lombardi |
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Victor is a principal at The Management Innovation Group where he helps executives use design methods to make their products and their companies more innovative. He has designed over 30 digital media products working within companies and as a consultant, and has managed both technical and design teams. Recently Victor led the information architecture practice at AIG, a Fortune 10 financial services company. Prior to AIG, Victor managed teams at Razorfish, Republic National Bank, Medscape, and DDB Needham. He has taught at the Parsons School of Design is currently President of the Asilomar Institute for Information Architecture. Pre-Conference Session: Enhancing Your Strategic Influence: Understanding and Responding to Complex Business Problems |
| H. Andrew Lynch |
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Poster: Yahoo! Network Diagram |
| Kevin Lynch |
Kevin Lynch is the executive vice president and chief software architect for Macromedia. Lynch has been instrumental in shaping the Macromedia product family since joining the company in 1996. Most recently, Lynch has led the MX initiative at Macromedia, currently as general manager for MX products, which unified its tool, server and player software. As chief software architect, Lynch is responsible for ensuring Macromedia products are practical, powerful, and enjoyable for their customers. |
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| Michael MacLennan |
Michael is completing his Masters Degree at York University in Internet GIS for Public Participation. Currently he is working on his final thesis which will look at the usability of web based public participation environmental monitoring applications. He has worked with the UN implementing spatial applications into various projects as well as in Indonesia teaching and implementing GIS programs for small community based mapping programs. He has had first hand experience with the challenges of implementing complex spatial systems with groups that come from a wide variety of backgrounds. His work aims at developing approaches that allow all groups to have equal access to the tools and resources available ensuring major decisions are made that incorporate the wider audience. |
| Erin Malone |
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Erin Malone is Director of Design, Platform group at Yahoo! Her team is currently responsible for developing tools, brand guidelines, cross-network research and a knowledge management system for Yahoo! Design Standards and Best Practices for the entire User Experience group. Before Yahoo!, she was a Product Design Director at AOL (America Online) and worked on a variety of client and web applications across the communication and community spectrum. Prior to AOL, she was Creative Director at AltaVista, where she managed a team of Information Architects and Designers. She has plied her trade in interactive and digital information spaces, including the web since 1993. Prior to that she worked in Advertising where she was indoctrinated into the world of Brand and Marketing. Erin has a BFA in Communication Design from East Carolina University, Greenville NC and an MFA in Graphic/Information Design from the Rochester Institute of Technology, Rochester NY. Erin is the Editor in Chief of Boxes and Arrows, a member of AIGA, a founding member of AIfIA, an avid photographer and cyclist. Poster: Yahoo! Network Diagram |
| Billie Mandel |
Billie Mandel began practicing Enterprise Information Architecture in 1998 as one of the founding members of Ask Jeeves’ Business Solutions Division (acquired by Kanisa, now Knova, in 2002). She is currently the sole information architect on the Business Systems Analysis team at Openwave, the mobile software solution provider in Redwood City. When she is not playing with taxonomies and business processes, she can usually be found either making messy visual art or reading excerpts from her novel-in-progress at one of San Francisco’s eclectic spoken word cabaret events. Poster:Enterprise IA Toolkit Under the Hood (aka Intranet Extreme Makeover) |
| Yves Marleau |
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Yves Marleau is V.P. Knowledge Management at FSG Consultants. He has led many large scale information management projects for the Canadian Federal Government. He was recently mandated to develop a model for an overarching Information Architecture for the Government of Canada. Mr. Marleau heads the research and development group at FSG. His team is currently working on projects such as automatic classification, knowledge mapping and an integrated approach to knowledge, information, documents and records management. Mr. Marleau is currently working on a thesis (M.A. Communications, University of Ottawa) on facet analysis and knowledge representation. Mr. Marleau is an influential speaker that has helped organizations to bring down Information and Knowledge Management to a more manageable level. Session: Measurement of Semantic Distances: an Introduction to IEML |
| Donna Maurer |
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Donna Maurer is a freelance interaction designer and information architect who specialises in making complex systems simple for people to use. She is highly experienced, with more than 5 years in senior roles, both consulting and in-house. In these roles she has designed a wide range of information systems such as intranets, websites and e-commerce sites. She has also designed many internal business applications including a content management system, skills database, performance management system, search system and online forms. She has conducted user research with a variety of user groups and has facilitated more than 200 usability tests. She is easy to spot as she is often surrounded by brightly-coloured paper prototypes and sticky-notes. She continually surprises her colleagues by talking to people rather than computers, and using as many coloured markers as possible. Donna is an experienced speaker and has presented at many events, including the Information Architecture Summit. In a previous role she developed and presented a number of very popular workshops which included 'Information Architecture Fundamentals', 'Usability Testing Fundamentals', 'Designing for Usability' and 'Latest Thinking in Usability and IA'. Donna tutors and lectures in Human-Computer Interaction at the University of Canberra, and is studying for a Master of Human Factors. She is also an active member of many professional bodies including the IA Institute and Usability Professionals Association. She has been on the organising committee for the Information Architecture Summit for three years, is a local ambassador for UXNet (user experience network) and Canberra representative for CHISIG.Pre-Conference Session: From Research to Design: A Hands-On How-To
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| Harry Max |
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Harry Max was an early pioneer in the application of Web technologies and is the founder of Public Mind, an innovative customer feedback system used by Kontiki and Skype. Prior to that, Mr. Max was the founding webmaster of Virtual Vineyards (wine.com), and has a long history of working with some of the finest companies in Silicon Valley including: Hewlett-Packard, Apple Computer, SGI, and DreamWorks Animation where he is currently the Web Communications Architect responsible for the Intranet. At DreamWorks Animation, he led the unification of the intranet using Wikis as infrastructure. Harry is a flexible, out-of-the-box thinker, excellent communicator, problem solver, and developmental coach. Harry was recently invited to serve on the AIfIA Advisory Board. Pre-Conference Session: Advanced IA Topics - Next Horizons for Information Architecture (IAI)
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| Mark McCormick |
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After a successful career in academic publishing, McCormick started working in new media in 1993. For six years at Ikonic, he pioneered the field of Content Strategy and also published papers on intellectual property and other legal issues facing the industry at that time. McCormick went on to help build the customer experience and brand strategy practices at Scient in the late 90's where he rode out the Internet implosion, eventually landing at Wells Fargo, where he leads a team of 20 information architects, user interface designers, and content strategists. Pre-Conference Session: Enhancing Your Strategic Influence: Understanding and Responding to Complex Business Problems |
| Jess McMullin |
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Jess McMullin is founder of nForm User Experience Consulting, currently a five-person consultancy based in Edmonton, Alberta, Canada. He co-founded the Information Architecture Institute, and currently serves on the Board of Directors. He regularly writes and speaks at conferences about user experience—most recently organizing Overlap, a business, innovation, and design microconference. He also founded CANUX, the annual Canadian User Experience workshop first hosted by the Banff Centre. He has presented at the IA Summit and published in Boxes and Arrows about his ideas on value-centered design, reconciling user-centered design and business goals. He blogs at www.bplusd.org, where recently his writings on the intersection of business and design drew praise from Fast Company. Jess has contributed at various levels to several IA and user experience books, most notably serving as a technical reviewer for The Elements of User Experience. Session: Game Changing: How You Can Transform Client Mindsets Through Play |
| James Melzer |
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James Melzer is an information architect with SRA International in Washington DC. He has helped federal government customers build and manage their web sites, portals, intranets, records management systems, and business applications. James' recent work has focused on enterprise metadata interoperability, taxonomy development, registries, and content modeling. |
| Peter Merholz |
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At the first IA Summit, in 2000, Peter Merholz was nearly booed off the stage for suggesting librarians were responsible for the tyranny of hierarchy demonstrated on most websites. He has attended every summit since, unexpectedly becoming an evangelist of information science thinking to the broader community. In 2002, Peter publicly lambasted the announcement of the Asilomar Institute for Information Architecture. Three years later, he became president of the rechristened IA Institute, which reminds him of the Vulcan proverb, "Only Nixon could go to China." Professionally, Peter is the director of practice development at Adaptive Path. Session: Closing Plenary |
| Matthew Milan |
Matthew Milan works as an information architect with Critical Mass in Toronto, Canada. He has a Bachelors Degree in Geographic Information Systems and a Masters Degree in Information Architecture. His experience in geospatial system interaction design has included designing web based spatial systems for the Canadian military, environmental monitoring, and public health disease tracking as well as desktop applications for urban planning and satellite image management. Matthew’s experience as an information architect has included work for organizations such as CitiBank, CIBC, Bayer, Sympatico and Elsevier. His consulting work has focused on helping organizations integrate strategic user experience planning practices into their product design activities. |
| Robert Moll |
Robert Moll has 15 years of experience as a business analyst, information architect and user interface designer. His work has spanned the areas of advertising, e-commerce, electrical engineering and financial services. For his work in the financial services area, he was selected to participate on a working committee of the World Wide Web Consortium (W3C) in Washington, D.C. and received an International Association of Business Communicators (IABC) Award of Excellence for the design of strategic corporate media. Session:Web Applications and Real-World IA: Five Techniques for Making Methodology Deliver |
| Peter Morville |
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Peter Morville is widely recognized as a founding father of information architecture. He co authored the best-selling book, Information Architecture for the World Wide Web, and has consulted with such organizations as Harvard, IBM, Microsoft, and Yahoo!. Peter is president of Semantic Studios, co-founder of the Information Architecture Institute, and a faculty member at the University of Michigan. His work has been featured in many publications including Business Week, The Economist, Fortune, and The Wall Street Journal. Peter's new book, Ambient Findability, was published by O'Reilly Media in 2005. Pre-Conference Session: Information Architecture & Findability
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| Matthew Moroz |
Matthew Moroz is currently a Senior Information Architect at Avenue A | Razorfish. He has a background in human-centered design with expertise in visual communications, user research, and design strategy. He provides foresight into the near future for companies to see, understand and respond to complex changes by illustrating customer needs, identifying strategic opportunities and creating innovative user experiences. Along with entrepreneurial success in the emerging social mobile computing industry, he has worked with Fortune 500 clients in the automotive, entertainment, financial services, furniture and wholesaler industries including GMAC, Disney, Northwestern Mutual and Ingram Micro. |
| Steve Mulder |
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Steve Mulder is Senior Consultant in the User Experience group at Molecular, a technology consulting firm in Watertown, MA. With nine years of experience in usability, information architecture, and interaction design, Steve is responsible for delivering successful user experiences that drive business results. He has brought his expertise to a wide range of clients, including Morgan Stanley, PC Connection, 3M, Estee Lauder, Wired, Terra Lycos, and ZDNet. Previously, Steve was Manager of User Experience at Terra Lycos and Experience Lead at Razorfish. |
| Jane Murison |
Jane studied at York University, first for an Art History and English Lit bachelors and then lurching into computing with a Masters in Information Processing. After some time in the private sector, Jane joined the BBC two and a half years ago as a usability engineer, and has since moved into interaction design. She received an education on metadata through working with the information architects on the content management system for English Regions pages. On the Communities Team, she has been responsible for the design and implementation of the messageboards template for around 50 boards, a messageboard creation and administration system, and the moderation system. She recently joined the BBC's Mobile team, who are prototyping and launching new ways of delivering web, audio and video content to mobile phones and PDAs. Panel:Tagging and Beyond: Personal, Social and Collaborative Information Architecture |
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| Kevin Nichols |
As a User Experience Consultant at Molecular, Inc., Kevin Nichols specializes in architecting front-end user interfaces and content management solutions for corporate, external and internal Web sites; integrating content and technology; and designing business processes. He has over nine years of experience in user interface development and design, and multimedia publishing for companies such as Hewlett-Packard, Lotus, and Verizon. He is currently working with Hewlett-Packard’s Imaging and Printing Group to design and develop an enterprise information architecture. Prior to joining Molecular, he worked on the Massachusetts Institute of Technology’s Open Course Ware Project, and was a key contributor to the content management system design, and workflow and publication process. His user interface was awarded the “Best User Experience” honor from the Massachusetts Interactive Media Council. As a grad student, Mr. Nichols worked as a Web developer for Sabre Foundation; and following school, he went to Bosnia and Herzegovina, where he conducted media relations for Physicians for Human Rights. Upon returning to the U.S., he was Corporate Web Producer for Knowledge Impact; a User Experience Developer for Beacon Street Design; and then was Lead on various projects for Sapient, where he was Chief Architect in the company’s core methodology. He holds a bachelor degree from Kenyon College, and a master degree from Harvard University. Poster:Information Continuity: Making the Impossible Possible: A Fortune 100 Case Study |
| Jacco Nieuwland |
Jacco Nieuwland (1970) studied Information Science in The Hague and started work as a developer of 4GL client-server applications. After a number of years he realized that he found working directly with the client much more interesting than just coding. He worked his way from developer to web developer to web designer, and read about the field of Information Architecture. With EzGov, Jacco started work as Visual Designer, but the job description quickly changed to Information Architect. In this role, Jacco has worked on very large projects for the UK government. EzGov’s main focus was to create online form applications, such as Inland Revenue’s “Self Assessment” and “Pay As You Earn” and the Department of Work and Pension’s “Child Benefit” and “Carer’s Allowance”. Recently, Jacco has started working for User Intelligence, a user experience design and evaluation collective based in Amsterdam, The Netherlands. As a User Experience Consultant, Jacco works on evaluation existing sites and applications and designs new ones for a very diverse group of clients. Poster:Only One IA Deliverable |
| Sinisa Nojkovic |
Sinisa started his career as a software developer developing expert systems and computer simulations. As many of us do, he soon discovered that useless software is a consequence of bad requirements rather than bad programming. This discovery soon turned into a fascination with the quest for excellent requirements, and following this interest he gradually moved entirely into the field of Requirements Engineering. As a senior analyst with over ten years of experience in Requirements Engineering and Project Management disciplines, Sinisa has worked on vide variety of software projects, ranging from simple web sites to complex, content driven applications. Sinisa spent the last five years at Creo (now Kodak Graphic Communications Canada) leading analyst and software development teams building enterprise wide infrastructure projects. Sinisa is currently building his Requirements and IA practice, Analytic Design Group, with his business partner Karyn Zuidinga. Pre-Conference Session:Writing Business Requirements for Information Architects |
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| Hope Olson |
Hope Olson is Professor at the School of Information Studies at the University of Wisconsin-Milwaukee. Her research interests include organization of information, classification theory, diversity and subject access to information, and feminist, post-structural and post-colonial perspectives. She is past Editor-in-Chief of the journal Knowledge Organization, author or editor of three monographs, and currently serves on the Executive Board of the International Society for Knowledge Organization. Further information: http://www.ualberta.ca/~holson/ |
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| Isabelle Peyrichoux |
Isabelle Peyrichoux is the principal Information Architecture Consultant at CESART, a leading Web and interactive marketing agency in Canada, with offices in Montreal and Toronto. She has five years experience in conducting user research and designing useful and usable Internet sites, intranets and search-based applications in national and international organizations in France, United Kingdom and Canada. Her main clients include such notable public and private organizations in Canada and France as: Yellow Pages Group, Bell Canada Enterprises, Canadian Broadcasting Corporation, France Telecom, and the French Atomic Energy Commission. Isabelle possesses a Masters degree in Information Science from the Conservatoire national des arts et métiers (Paris, France). From 2001 to 2004, she was responsible for the creation of the intranet for the French- Speaking University Agency (Agence universitaire de la Francophonie), an international non profit organization with over 40 offices world-wide. In this role, Isabelle carried out the following tasks: contextual analysis needs analysis (more than 50 interviews), functional analysis, information architecture, mock-up designs and usability tests. Session:Montreal, Paris, Dakar: Conducting an International Intranet Needs Analysis |
| Adam Polansky |
Further information: not currently available. Session:A Process By Any Other Name... |
| Katie Pula |
Interaction Architect Katie Pula brings a diverse background in information design to Blast Radius. Katie has worked in the web and software industry for four years as a content specialist, information/interaction architect, and business analyst. Specializing in interface design, user experience and usability, Katie has designed the UI for DaimlerChrysler applications (e-learning programs, public information kiosk and PDA) and Boeing software, before joining Blast Radius. Katie has both led and conducted extensive usability tests for both DaimlerChrysler and Boeing. Her experience also includes business analysis (authoring use cases) and creative direction. At Blast Radius, Katie has worked with Electronic Arts, AOL and Cingular. Katie’s work style is both creative and analytical, and she is passionate about exploring the relationships between technology and culture. Katie has a BA in Cultural Studies from Trent University, and a diploma in Multi Media from Interdec College. Poster:Taking Care of Business: how IAs can get more involved in strategic planning |
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| Frank Ramirez |
Frank is a user experience strategist, researcher, and design consultant. He has led the design of many digital products and services, including ecommerce applications, touch-screen kiosks, Rich Internet Applications (RIAs), intranets, and training programs. Clients include Yahoo!, eBay, and numerous start-ups. Prior to starting his consultancy, Frank was a Senior Information Architect at Walmart.com where he led requirements definition and information architecture for dozens of in-store, online, and cross-channel initiatives. Pre-Conference Session:Interaction Design Symposium (IxDA) |
| Sarah Ramirez |
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Poster: Yahoo! Network Diagram |
| Anders Ramsay |
Anders Ramsay designs user experiences for financial services web sites and applications used by hundreds of broker-dealer organizations, including AIG, Fidelity, Deutsche Bank, and Morgan Stanley, for regulatory research and managing of large policies and procedures manuals. He has over 10 years experience in multimedia production and web design, and has a degree in Human-Computer Interaction from the University of Michigan School of Information. An active member of the IA community, Anders is the organizer of the NYC Information Architecture Meetup, and recently led the planning of the 2005 IA Retreat, "New Challenges in Information Architecture," which was sponsored by the Information Architecture Institute. For more about Anders, go to andersramsay.com. Panel:Wireframes: A comparison of purposes, process, and products |
| Jenica Rangos |
Jenica Rangos is an Information Architect at Avenue A | Razorfish in San Francisco. She began here career at NASA Ames as a Research Associate specializing in mission application design and ethnographic observation methods in the anomaly resolution domain. Jenica holds a Masters of Human-Commuter Interaction from Carnegie Mellon University. |
| James Reffell |
James Reffell is a manager of UI Design with the User Experience & Design team at eBay Inc. He's been wrestling with IA, platform, and design guideline issues there for over three years. He holds a Master's in Information from UC Berkeley's School of Information Management and Systems. He's planning to start a new Design Cult any day now. |
| Eric Reiss |
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Eric Reiss has been actively involved in the creation of menu-based programs, hypertext games, multimedia, and web projects for over 25 years. Following a long career as a senior copywriter for one of Europe’s leading business-to-business advertising agencies, he founded E-Reiss & Associates in January, 2001 (that's 010101 for you binary types). Born in San Antonio, Texas, in 1954, and raised in St. Louis and Chicago, he holds degrees in Political Science and Performing Arts from Washington University in St. Louis, Missouri. In 1976, he moved to Denmark to accept a position as a stage director at the Danish Royal Theatre in Copenhagen. In 1979, he published his first menu-based program (for the Apple II) which helped engineers optimize theatrical seating systems, and in 1983, he co-authored the first Danish-language adventure game for the Sinclair Spectrum. Eric has been a full-time writer and business strategist since 1984 and has conducted workshops and lectured on a range of multimedia issues for colleagues, client companies, and at teaching institutions, including the Copenhagen Business School, the Danish Advertising School, and the National School of Journalism. In November, 2000, his book, Practical Information Architecture was published by Addison-Wesley, one of the first books devoted specifically to this important subject. In 2002, it also became available in both Japanese and Korean. In 2004, it became available on eBay. Eric Reiss is a member of the American Society for Information Science and Technology, the Usability Professionals' Association, SIGCHI.DK, the National Press Club of Denmark, and the Authors Guild, Inc. Eric currently serves on the Board of Directors of the Information Architecture Institute (www.iainstitute.org), and as Chairman of the EuroIA Summit Committee (www.euroia.org). More info available at www.e-reiss.com. Session: The International Information Architecture Slam
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| Claiborne Rice |
Claiborne Rice regularly teaches linguistics and cognitive poetics at the University of Louisiana at Lafayette . He earned his BA in Linguistics at the University of Chicago and his PhD in English at the University of Georgia. He has presented talks on cognitive linguistics, poetry, and poetics at Literary and Linguistics conferences in Spain, Israel, and the United States. His current research focuses on the poetic construction of consciousness. He is also Review Editor for the Journal of English Linguistics. In his spare time, he analyses the poetic language of his 2 kids and has developed advanced skills in how to avoid hurricanes in the Gulf Coast. Session:"My Surgeon is a Butcher" - Frames and Conceptual Blending for IAs |
| Sarah Rice |
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Sarah A. Rice has 11 years experience in the field of Information Architecture and Content Management. She has a master’s degree in Library and Information Science and owns her own consulting firm, Seneb Consulting (www.seneb.com). She focuses on various aspects of Information Architecture, but she specializes in dealing with issues around metadata, taxonomies and controlled vocabularies. She has worked on CMS implementations, whole web site redesigns, user experience research, development of faceted classification systems, navigation design, and other IA-related projects. Past clients include Network Appliance, Sony, Sun Microsystems, Oracle and Yahoo! She is an active member in the IA Institute, ASIS&T, and is the chair of the Dublin Core Metadata Initiative’s Global Corporate Circle. In her spare time, she manages the information demands of two small children and enjoys the mild California weather. Pre-Conference Session:"My
Surgeon is a Butcher" - Frames and Conceptual
Blending for IAs |
| Marva Richey |
Marva L. Richey is a development manager for a large IBM WebSphere software product. As one of the owners for the product information, she provides business direction for approximately 30 information developers in several lab locations across North America and Europe. Since joining IBM in 1980, Marva has worked on a number of IBM products, in both management and technical roles. She has written technical and marketing information and served as a writer, editor, and team lead. She has been involved in IBM's evolution of information from hardcopy books to softcopy documentation to information centers. Marva holds a Masters degree in Education from the University of West Georgia. She resides in Raleigh, North Carolina with her husband and two sons. Poster: Information Architect: Architecting Your Team for Success |
| James Robertson |
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James is recognised as one of the thought leaders in the fields of intranets and content management. He has worked with many organisations to help redesign intranets or select a CMS, and has written extensively on these topics. James is a passionate presenter, and has spoken at many conferences thoughout Australia. Pre-Conference Session:Strategic Intranet Planning |
| Ann Rockley |
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Ann Rockley is President of The Rockley Group, Inc, a consultancy that has an international reputation for developing enterprise content management, unified content strategies, and information architecture for content management. Rockley is a frequent contributor to trade and industry publications and a featured speaker at numerous conferences in North America and Europe. She has been instrumental in establishing the field in online documentation, single sourcing (content reuse), enterprise content management, and information architecture for content management. Rockley is an Associate Fellow of the Society for Technical Communication and has a Master of Information Science. She is a member of the Board of Advisors for The Content Management Systems Evaluation Lab (CMS Evaluation Lab) at the University of Washington Information School (Executive Director, Bob Boiko). Rockley is the author of the best-selling book Managing Enterprise Content: A Unified Content Strategy with TRG Senior Consultants Pamela Kostur and Steve Manning, New Riders Publishing ISBN 0-7357-1306-5. She can be reached at 905-415-1885 or rockley@rockley.com, www.rockley.com. Session: Object-oriented design
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| Trevor Rodgers |
Trevor Rodgers is a project manager in the Content Development and Management program in Hewlett Packard’s (HP) Imaging and Printing Group (IPG) where he provides direction, strategy, and project management for the Marketing content investments. He is responsible for establishing linkages between program and project efforts and related initiatives within HP. Currently, he is managing an innovative series of projects involving an XML-based authoring environment (Microsoft InfoPath) and an Oracle-based Content Management System. Previously, Rodgers provided leadership for the Operations, Project Management, Development, Quality Assurance, Documentation, Training, and Customer Service departments for a browser-based online property listing management software company, First American Real Estate Solutions (formerly Realty Plus Online). While at Transamerica Intellitech, he designed the process and led the implementation to integrate data from three disparate data systems into one national repository, enabling roll out of web-based and CD-based products for the company. Rodgers holds a BA in Economics from California State University at Sacramento. Poster:Information Continuity: Making the Impossible Possible: A Fortune 100 Case Study |
| Lou Rosenfeld |
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Lou Rosenfeld is the founder of Rosenfeld Media and an independent information architecture consultant. He has been instrumental in helping establish the field of information architecture, and in articulating the role and value of librarianship within the field. Lou is co-author of "Information Architecture for the World Wide Web," and is co-founder of the IAI and UXnet. Recent clients include Caterpillar, Microsoft, the CDC, Accenture, and the Department of Veterans Affairs. |
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| Karl Johan Sæth |
Karl Johan Sæth is a senior information architect at WM-data in Norway. He has been working with different aspects of information architecture for more than 9 years; partly as consultant, partly as researcher at the University of Oslo. His focus has been general information arkitecture (content modelling, content analysis, content structure and metadata) as well as interaction design and information design. He has a special interest in classification theory (ontologies, taxonomies, thesauri, topic maps, etc.) and classification methodology, as well as search and navigational issues. He has broad competence also within general usability, user testing and user analysis and have been working for several of Norways largest companies. Poster:Topic maps - the holy grail of information architecture? |
| Elyse Sanchez |
As a User Experience Architect for Pathfinder Associates, Elyse enjoys multiple roles as a writer, interface designer, and usability specialist. Previously, she was a senior member of the User Experience Group for DiamondCluster International, where she worked internationally, designing websites and online and mobile applications for users in the US, South America, and Europe.
Session:Web Applications and Real-World IA: Five Techniques for Making Methodology Deliver |
| Brandon Schauer |
Brandon Schauer is a senior practitioner for Adaptive Path, the world's premier user experience consulting company. He has nearly a decade of experience developing new products, services, and user experiences on the Web, handhelds, and beyond. His passion for finding and understanding the unmet needs of customers has led him to diverse environments, from the homes of cancer patients to tunnels beneath Walt Disney World. Brandon is the editor for the Institute of Design's Perspectives on Design and Strategy [3], allowing him to interact with leaders in the fields of innovation, design, and strategy. |
| Garrick Schmitt |
Garrick Schmitt is the Director of User Experience at Avenue A | Razorfish in California. Over the past six years, he has worked with a range of Fortune 500 clients and industry leaders to help shape memorable user experiences that deliver measurable results. Most recently he lead the complete re-branding of Sun Microsystems, creating a new visual system and interaction language that was implemented across all customer touch points. Prior to joining Avenue A | Razorfish, he developed localized broadband content at Cox Interactive Media for Excite @Home and worked on early search and taxonomy paradigms for CNET's Search.com and Snap.com, a media portal that later became NBCi. Poster: UX Works Hard for the Money: Scenario-driven Design Pushes eCommerce into a New Realm |
| Bill Scott |
Bill Scott is the Yahoo! Ajax Evangelist and a Design Manager for Yahoo!’s recently released Design Pattern Library. Bill works closely with teams throughout Yahoo! to spread the goodness of “rich and sane” design for Ajax solutions. In addition, Bill is a frequent conference and workshop speaker on the topic of designing for the rich web. His articles include “Storyboarding Rich Internet Applications with Visio” (boxesandarrows.com). He is currently the guest speaker for Adaptive Path’s “Designing and Building with Ajax” workshops. Before joining Yahoo! Bill co-founded Rico (openrico.org), an opensource Ajax framework while also founding a User Experience Team, architecting a JSP/Struts Web framework and a Java Swing framework for Sabre. Bill’s 20+ years of experience in user interface production spans from the lowest to the highest levels across desktop and web. At the lowest level: assembly language line buffer algorithms, 3D graphics libraries, mapping systems built from scratch and numerous widget libraries. Applications include: highly interactive game development (Macintosh GATO), military war gaming, IDE tools. In the design world: interaction design, rapid prototyping, managing user experience teams, and creating design pattern libraries. Bill actively blogs at http://yuiblog.com and http://looksgoodworkswell.com. His profile can be found at: http://billsportfolio.com. |
| Sara Scott-Harper |
Sara Scott-Harper is an Interface Designer for HSBC. In this capacity, she works closely with the User Experience Architect to visualize, test, and develop highly usable interfaces that balance business, brand and users needs. Sara has been in the digital media industry for ten years, and in that time has developed solutions for a broad range of clients, from telephony and entertainment to financial services. Prior to joining HSBC, Sara led interactive creative groups in Vancouver, New York, and London. Sara received her Bachelor of Design from the Emily Carr Institute of Art and Design in Vancouver, Canada and also holds diplomas in Graphic Design, and Visual Communications. |
| Ali Shiri |
Ali Shiri is an Assistant Professor at the School of Library and Information Studies in the University of Alberta teaching knowledge and information organization courses. Ali has worked in the Centre for Digital Library Research at the University of Strathclyde in Glasgow, UK as senior researcher investigating the use of multiple controlled vocabularies for cross browsing and cross searching in digital libraries. His research interests centre on users and their interaction with information retrieval systems, new knowledge and information organization environments such as digital libraries, subject gateways and portals. Much of the work he has carried out recently falls within the following areas: Information retrieval interaction and user behaviour, search term selection and query expansion from users’ perspective, knowledge organization systems in digital libraries, Web-based thesauri and their interfaces and applications, subject-based information gateways, and metadata and Internet resource organization. Poster:The Use of Controlled Vocabularies in Interfaces to Canadian Digital Library Collections |
| Rashmi Sinha |
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Rashmi Sinha is principal at Uzanto Consulting (www.uzanto.com), which specializes in design-focused customer research and usability analysis. She is passionate about making technological products easy to use and has done pioneering work in bringing rigor to the user research process. She has developed a set of methods to understand people's mental models. Her work on Online Recommender Systems has had a wide impact on the design of such systems. She writes a blog at www.rashmisinha.com. Rashmi has a Ph.D in cognitive psychology. Prior to Uzanto, she was a Lecturer at SIMS, University of California, Berkeley. Panel: Tagging and Beyond: Personal, Social and Collaborative Information Architecture
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| Gene Smith |
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By day, Gene Smith is an information architect who works with US and Canadian organizations on challenging strategic information architecture and design problems. By night, Gene writes and thinks about how people use information and technology. He’s particularly interested in how designers model systems, social technologies, and the sometimes invisible constraints introduced by the tools people use. Some of that thinking turned into “Beyond the Page”, a session at the 2005 Information Architecture Summit. Gene also organized and moderated the “Sorting Out Social Classification” panel at that event. Gene is a founding member of the Information Architecture Institute, and served on the Advisory Board for 2004-05. Session: Mind-shift: is IA equipped for Web 2.0?
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| Shawn Smith |
Shawn Smith leads the Information Architecture practice at Avenue A/Razorfish in San Francisco where he focuses on large-scale eCommerce initiatives, device-driven experiences and IPTV. He is currently working with Sony to develop a next-generation media download service. Prior to joining Avenue A/Razorfish he lead the User Experience team at Vodafone in North America. |
| Jenny Spadafora |
Jenny Spadafora works for Intuit's Innovation Lab as a Community Evangelist, serving in the capacity of web geek and specializing in community, blogs, wikis, information architecture and knowledge management. Her experience spans intranet management, web development, online strategy, and blogging. She currently serves on the Technology Advisory Committee for the Jewish Women's Archive (a virtual, not physical archive), and has presented at the Museums and the Web conference. She has an undergraduate degree from Sarah Lawrence College, M.A. From University of Nebraska-Lincoln, and MLS from Simmons College. |
| Jared Spool |
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Jared M. Spool is the Founding Principal of User Interface Engineering. If you’ve ever seen Jared speak about usability, you know that he’s probably the most effective, knowledgeable communicator on the subject today. What you probably don’t know is that he has guided the research agenda and built User Interface Engineering into the largest research organization of its kind in the world. He’s been working in the field of usability and design since 1978, before the term “usability” was ever associated with computers. Jared spends his time working with the research teams at the company, helps clients understand how to solve their design problems, explains to reporters and industry analysts what the current state of design is all about and is a top-rated speaker at more than 20 conferences every year. He is also the conference chair and keynote speaker at the annual User Interface Conference, is on the faculty of the Tufts University Gordon Institute and manages to squeeze in a fair amount of writing time. Pre-Conference Session: The Secret Design Strategies for Highly Successful Web Sites |
| Ramesh Srinivasan |
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Ramesh Srinivasan is an Assistant Professor at UCLA’s Department of Information Studies and holds M.S and Doctoral degrees, from the MIT Media Laboratory and Harvard's Design School respectively, has focused his research globally on the development of information systems within the context of culturally-differentiated communities. He is interested in how an information system can function as a cultural artifact, as a repository of knowledge that is commensurable with the ontologies of a community. As a complement, he is also interested in how an information system can engage and re-question the notion of diaspora and how ethnicity and culture function across distance. This research allows one to uncover mechanisms by which indigenously-articulated forms of development can begin to occur, as relating to his current work in pastoral and tribal communities in Southern India. His research therefore involves engaging communities to serve as the designers, authors, and librarians/archivists of their own information systems. His research has spanned such bounds as Native Americans, Somali refugees, Indian villages, Aboriginal Australia, and Maori New Zealand. Session: Re-invoking Culture and Context in Digital Libraries and Museums |
| Samantha Starmer |
|
In early 1998 Samantha Starmer landed in the center of the dot com bubble quite accidentally with a job at Amazon. She originally thought it would be a temporary diversion. Almost six years and a dozen big projects later, she realized that a lot of the work she had been doing actually had a name – information architecture. She decided to return to school at the University of Washington to get a Masters in Library and Information Science and a more theoretical and historical understanding of information and its management. After a variety of experiences doing usability, interaction design and metadata management work, she is now serving the information architecture cause at Microsoft. She currently enjoys a position of working to influence others and continuing to sell the need for information architecture. (In addition to still doing the occasional wireframe!) She is also pleased to serve on the boards for Content Management Professionals (http://cmprofessionals.org) and for the Information Architecture Institute (http://iainstitute.org). |
| Ann Supawanich |
Ann Supawanich leads the User Experience group in Los Angeles for Avenue A | Razorfish. During her six years at the company, she has lead significant engagements for Red Bull, Cisco, Los Angeles Department of Water and Power and Southern California Edison. Ann is a graduate of the Institute of Design at IIT. Poster: UX Works Hard for the Money: Scenario-driven Design Pushes eCommerce into a New Realm |
| Stacy Merrill Surla |
Stacy Surla is a co-founder of DCIA, a local IA group in Washington, DC now in its 5th active year, and is serving on the IA Institute Board of Directors. Her history as a volunteer organizer crosses decades and disciplines. She served as chair for the 2005 Information Architecture Summit, co-founded the Rosebud independent film and video festival, managed fundraising for the DC Arts Center, co-chaired the Foundation for Mid-East Communication, served as briefing leader for the Hunger Project, started a crimewatchers program in Haight-Asbury, and organized a neighborhood circus. Ms. Surla has made numerous public speaking, TV, and radio appearances, on a similarly wide variety of topics. She has 11 years in web development and over 20 years of information design, multimedia production, and project planning experience. Ms. Surla is an Information Architect for the MITRE Corporation. Session:A Room of Our Own: Starting IA Locals and Bringing IA to Work |
| Marianne Sweeny |
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Marianne Sweeny became interested in information architecture in the late 1990’s after stumbling upon Richard Saul Wurman’s introduction of the phrase. Her experience with the discipline grew with assignments to organize information so that it could be found and consumed. As a Web producer at Microsoft, Marianne has used her developing information architecture on the Microsoft Licensing site [http://www.microsoft.com/licensing/default.mspx] and others in the Microsoft.com domain. The Ischool at the University of Washington inspired Marianne’s interest in information retrieval technology and search optimization. In 2004, Marianne started the Microsoft Information Architects community of practice. This is a world-wide cross-discipline community of practice with 300 members that share resources evangelizing existing as well as emerging information architecture practices. You can reach Marianne at Microsoft at msweeny@microsoft.com. You’ll find the Web site for Marianne’s company Daedalus Information Systems at http://www.daedalusinfosystems.com. Poster: Next Generation Search |
| Svetlana Symonenko |
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Svetlana is a PhD candidate with the School of Information Studies at the Syracuse University, New York. Her research interests are in organization of the Web-based information for better access. Svetlana’s ongoing dissertation research explores indications of conventionalization in the observable structure of website content. Her dissertation proposal recently received Thomson ISI Doctoral Dissertation Proposal in 2005. She also works as a research assistant at the Center for Natural Language Processing (CNLP) at the Syracuse University. Svetlana received her MLIS degree from St. John’s University, New York. |
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| Jason Toal |
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jtoal@sfu.ca Google me, and you will get this http://www.sfu.ca/~jtoal/, from there, you can find almost everything I have done at school and work. My combined background in art, design and education, gives me a unique perspective on "e-learning". I am currently working at Simon Fraser University, in an educational support unit, that delivers such solutions to the teaching community. I have chosen the title "Experience Designer" to reflect my focus on users needs and intentions to involve them in the design process as much as possible. I will be graduating with my masters degree in Interactive Art and Technology, in about a year or so, at which time I intend to apply my knowledge in some significant way. Session: The life of tags |
| Don Turnbull |
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Don Turnbull is an assistant professor in the School of Information at the University of Texas at Austin. Don's teaching and research focuses on designing Web information architectures, information systems analysis, Web searching and Knowledge Management Systems. He is currently developing browser usage Tracking software as well as applications for personal digital library resource discovery. See http://www.ischool.utexas.edu/~donturn/ for more information. Don received his doctorate from the University of Toronto focusing on Knowledge Discovery (Data Mining) for Informetric and Behavioral Models of Web Use. Don has also been a consultant specializing in search technologies and information analytics. Previously, Don was the Director of Advanced Development at Outride, Inc., a Xerox PARC spin-off company acquired by Google. |
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| Almar van der Krogt |
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Almar van der Krogt works as a management consultant at Multimedia Skills, a consultancy firm in the Netherlands specialized in Customer Interaction. He specializes in designing customer-centric e-business applications, ranging from Internet sites that are aligned with the activity cycles of customers and Intranets that support the processes of knowledge workers. His background includes a Master’s degree in Public Administration and Public Policy from the University of Twente in Enschede, the Netherlands and several years of consulting experience in Performance Support Systems and Knowledge Management. Poster: Applying (Banner) Marketing to a Customer Centered Design |
| Peter Van Dijck |
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Peter Van Dijck is an independent information architecture consultant. He has developed information architectures for Fortune 1000 companies in a wide variety of industries. He has worked on intranets, enterprise portals and public websites. An experienced teacher and popular speaker, Peter has given talks, seminars and workshops on a variety of topics. He has written (English and Dutch) about information architecture for various publishers and audiences, popularizing the ideas behind information architecture. He is conducting research for a new book about global or international information architecture. |
| Trevor Van Gorp |
Trevor van Gorp has been working in design and visual communication since 1994. After graduating with a Bachelor of Fine Art and Graphic Design in 1998, Trevor worked as a senior designer until 2001, when he started his own independent graphic and interactive design firm, and enrolled in the Master's of Environmental Design program at the University of Calgary. He is currently completing his Master's thesis in Industrial Design, focusing on emotional design, interaction and usability for product interfaces. Trevor is also a User Experience Consultant at nForm User Experience. Session:Emotion, Arousal, Attention and Flow: Chaining Emotional States to Improve Interaction |
| Thomas Vander Wal |
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Thomas has a broad background in information management, which encompasses information architecture, interaction design, and information design. Thomas has spoken on information architecture, interaction design, accessibility, web standards, and user-centered design at IA Summit, STC, SXSW, Design Engaged, and various workshops. Thomas was part of the group that founded Boxes and Arrows, Asilomar Institute for Information Architecture, and is currently on the Steering Committee for the Web Standards Project. |
| Javier Velasco-Martin |
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Javier Velasco-Martin, Designer, has been working in Web Development since 1997 and has specialized in Information Architecture thereafter. He has experience teaching and lecturing in both English and Spanish. Javier has been an active member of the international community of Information Architects, and leader for the creation of a local community in Chile. He currently works as consultant at the Center for Web Research, as Designer for Chile’s Millennium Science Initiative and is Managing Editor for Boxes and Arrows magazine. |
| Amy M. A. Vickers |
Amy M. A. Vickers is a User Experience Consultant with Avenue A | Razorfish, the largest interactive marketing and technology services firm and an operating unit of Seattle-based aQuantive, Inc. (NASDAQ: AQNT). Throughout her decade long career as a user researcher, information architect, and enterprise solutions strategist, Amy has helped Fortune 100 clients realize tangible business value from user-centric design methodologies. Amy received her doctoral and undergraduate education in art history, computer science, and philosophy from Duke University. Posters:Toward a Pragmatic Understanding of the Implications of Web 2.0 for Information Architects |
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| Todd Warfel |
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Todd Warfel is a Principal User Experience Architect at MessageFirst (http://messagefirst.com) with offices in NY and PA. With over 10 years of experience practicing user research, information architecture, interaction/interface design, and usability his work has produced several industry firsts and patented products. His work has included projects for Fortune 500 firms, government agencies, and educational institutions, including Adobe, Albertsons, Apple, AT&T Wireless, Bank of America, Charles Schwab, Cornell University, Dell, EDS, Macromedia, Palm, and Philips Electronics. A respected leader in the User Experience community, Todd continues to be a sought after presenter and educator. Additionally, he contributes to leading industry publications like Boxes and Arrows. In 1996, Todd developed DIVE©, a proprietary process for improving products' ease-of-use. The DIVE process has been used across more than a hundred products, many of which are industry firsts. Todd is currently working on a PhD in Information Science at Cornell University and has a B.A in English and Cognitive Psychology from Ball State University. Pre-Conference Session: Paper Prototyping 2
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| Mark Wehner |
Mark Wehner is a User Experience Researcher at Yahoo! currently focused on the company’s local products. While at Yahoo! for over five years, he has applied a diverse set of research techniques to influence the design of numerous products, including Yahoo! Local, Yahoo! Maps, Yahoo! Store, and the Yahoo! Home Page. Recently, Mark pioneered the technique of researching concepts with users through comic scenarios walkthroughs and will be presenting this in June at the Usability Professionals Association conference. Pre-Conference Session:Creating Conceptual Comics: Storytelling and Techniques |
| Dr. David Weinberger |
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Dr. Weinberger began his "career" in the late '70s teaching philosophy at New Jersey's Stockton State College for five years. (He has a Ph.D. in philosophy from the University of Toronto.) During this time he maintained his steady freelance writing of humor, reviews and intellectual and academic articles, publishing in places as diverse as The New York Times, Harvard Business Review, Smithsonian, Alfred Hitchcock's Mystery Magazine and TV Guide. In 1985, after being denied tenure because the tenure quota was filled, and after an enthusiastic but well-mannered student demonstration in his support, he became a junior marketing guy at Interleaf, an innovative start-up with new ideas on how to create and structure documents. At Interleaf he helped launch the industry’s first document management system and its first electronic document publishing system, years ahead of the Web. He left Interleaf after 8 years, as VP of Strategic Marketing. He founded the one-person strategic marketing company, Evident Marketing, in 1994 and within two years counted among his clients a wide variety of companies, including RR Donnelley, Intuit, Sun Microsystems, Esther Dyson's Release 1.0 and CSC Index. In late 1995, he joined Open Text as VP of Strategic Marketing because he saw an opportunity to help shape the way intranets are used. As part of the senior management team, Dr. Weinberger helped Open Text move from one of the first Web search engine companies (the engine behind Yahoo!) to market- and thought-leadership in Web-based collaborative software. After helping to take Open Text public in 1996, Dr. Weinberger returned to consulting, writing and speaking, helping to found a couple of dot-coms, and serving on industry and company boards. In 2000, Perseus published The Cluetrain Manifesto, of which is is a co-author. It became a national best-seller. In 2002, Perseus published Small Pieces Loosely Joined to enthusiastic reviews. Dr. Weinberger currently writes too much, including 3 weblogs, articles for Wired, Salon, USAToday, Esther Dyson's Release 1.0, and many more. During the 2004 presidential campaign, he was Senior Internet Advisor to the Howard Dean campaign, consulting on Internet policy. In 2004 he was made a Fellow at Harvard's prestigious Berkman Institute for Internet & Society. http://www.hyperorg.com/speaker/bio.html Session: Opening Plenary |
| Dan Willis |
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Like a lot of the folks attending this year's IA Summit, DanWillis has followed a circuitous route to becoming an information architecture professional. Many years ago, he froze his ass solid as a graphics editor for a newspaper in snowy Vermont, and then melted it off as a layout editor at a paper in sunny South Florida. A stint as the Art Director for a print magazine eventually led to his supervising the launching of Web and AOL products for the Tribune Co. He was the User Experience Director for washingtonpost.com (back when people still snickered at the title) and he ultimately became the company's Director of Site Development. Now he's a Senior Information Architect for an online education company in Northern Virginia. That kind of meandering career path makes for tedious job interviews, but it also provided great opportunities to study the art of moving people. Now Willis won't shut up about the subject. His presentation at last year's summit, "Creating No-duh Deliverables," was standing room only. His popular "Oxygen Manual" is a guide to helping diverse groups solve difficult problems (although the guide's popularity may have something to do with it being free to download from http://www.dswillis.com/oxygen.pdf). At this year's summit, he'll be going on and on about making change happen, facilitating group problem solving, motivating creative (and not so creative) people, and protecting expertise. Session: Connecting Concepts to Pixels: How to Make Strategy Unavoidable |
| Travis Wilson |
Travis Wilson has worked primarily in the software development industry since 1996, applying IA and other cross-disciplinary principles to software design. His predilection for wrangling arcane concepts into software has taken him into the realms of emotional artificial intelligence, fantasy sports stock markets, and autonomous parallel processing. He has actively encouraged the development of standalone components that do one thing well, can be freely integrated with other products, and are all about the interface. In 2001 he launched facetmap.com, a study of the application of faceted classification to web browsing, followed in 2002 by the release of its software engine, which uses a strict faceted classification model to optimize faceted data. Travis is presently a partner of software consulting firm Simple Dynamics in Oakland, CA. Session:The strict faceted classification model: an effective alternative to free-form tagging |
| Dietmar Wolfram |
Dietmar Wolfram is Professor at the School of Information Studies at the University of Wisconsin-Milwaukee. His research interests include information retrieval system design and evaluation, informetrics, and technology education for information professionals. He is author of the monograph Applied Informetrics for Information Retrieval Research and currently serves on the ASIST Board of Directors. |
| Alex Wright |
Alex Wright is the author of a forthcoming book on the history of the information age, to be published by Joseph Henry Press in 2006. As a practicing information architect, Alex has worked on projects for Yahoo!, Microsoft, Macromedia, Sun Microsystems, the Internet Archive, the Long Now Foundation, and the University of California, among others. From 1999-2001 he was Vice President of User Experience at Phoenix Pop/Liquid Thinking, a San Francisco-based consultancy; from 1995-1999 he was Senior Manager of User Experience at IBM.com; from 1988-1995, he worked as a member of the library staff at Harvard University. A popular speaker and writer, Alex has previously spoken at the IA Summit (in 2001 and 2003), Seybold, CMP Web conferences, Apple Worldwide Developer Conference, Flashforward, the Association of Internet Professionals, UC-Berkeley, the Institute of Design-Chicago, University of Richmond, and numerous IBM conferences. He has written over 50 articles in publications including Salon.com, Utne Reader, Harvard Magazine, New Architect, WebTechniques, Library Journal, Think, Design Times and Boxes & Arrows. Alex holds an M.S. in Library and Information Science from Simmons College, and a B.A. in English and American Literature from Brown University. Alex maintains a personal Web site at http://www.agwright.com. |
| Luke Wroblewski |
Luke Wroblewski is an interface designer, strategist, and author with ten years experience in Web interface design. Luke is currently a Principal Designer at Yahoo! and Principal of LukeW Interface Designs, an interactive product design consultancy he founded in 1996. He has authored a book on Web interface design principles titled Site-Seeing: A Visual Approach to Web Usability (Wiley & Sons, 2002) and numerous articles on software interface design, including those featured in his own online publication, Functioning Form. Previously, Luke was a Lead User Interface Designer at eBay and taught interface design courses in the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign. He also worked as a Senior Interface Designer at the National Center for Supercomputing Applications (NCSA), birthplace of the first popular graphical web browser, NCSA Mosaic. Pre-Conference Session:Interaction Design Symposium (IxDA) |
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| Ziv Yaar |
Ziv Yaar is the Vice President of Internet Strategy at Molecular, and is responsible for growing the company’s strategic practice. During his ten years with the company, Ziv has helped many Fortune 500 companies leverage technology to reach their business goals and has developed technology roadmaps for many organizations. He is a frequent contributor to numerous publications and often speaks at conferences nationwide. |
| Mimi Yin |
Mimi Yin is a product designer working for the Open Source Applications Foundation on Chandler, a personal information management application. Panel:Tagging and Beyond: Personal, Social and Collaborative Information Architecture |
| James Young |
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Poster: Yahoo! Network Diagram |
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| John Zapolski |
Part strategist, part visionary, and part coach, John works with clients to co-create new ways of growing their businesses and executing on their strategies. Utilizing broad experience in research, design, strategy, and organizational development, John’s methods help executive teams envision the future, generate possibilities, and take action on their innovation intentions. Prior to founding MIG, John held management positions at Wells Fargo and Yahoo!, where responsibilities included developing customer insights to drive growth and enterprise integration. He has also provided strategy and product development consulting to Fortune 500 and startup clients in the media, financial services, health care, and telecommunications industries. A former filmmaker, technologist, and designer, John believes that (to modify the famous Churchill quote) we build our products and thereafter they build us. He lives in San Francisco, CA and doesn’t surf nearly as well as he’d like to. Pre-Conference Session:Enhancing Your Strategic Influence: Understanding and Responding to Complex Business Problems |
| Karyn Zuidinga |
With nearly 10 years building web sites and communications experience under her belt, 5 years as a bone-fide IA, not to mention a Master's in Publishing, 100's of hours evangelizing IA in the various work settings she's been in, Karyn brings a solid foundation of experience and to the talk. Karyn is currently building an IA and requirements writing practice, Analytic Design Group, with her business partner Sinisa Nojkovic. The fledgling company already has one significant project under its belt: Quest University and has been called upon to pinch-hit in the IA at Critical Mass. Prior to launching Analytic Design Group, Karyn was employed at Creo (now Kodak Graphic Communications Canada) where she was responsible for the information architecture and interaction design of a broad range of projects including everything from web-based time and space presentations (e.g. interactive Flash tours) to large CMS driven web sites and SAP driven appications. In this setting she was called upon frequently to write business, user and functional requirements for sometimes very complex systems. Prior to her time at Creo, Karyn worked on several successful web projects including: Vancouver Playhouse, LawLink, VanCity's intranet, London Drugs, and Elections Ontario. Karyn's expertise includes requirements gathering and writing, interaction design for complex web applications, as well as developing content strategy and structure. Pre-Conference Session:Writing Business Requirements for Information Architects |