Taking a look at open-video.org as A Case Study of Redesigning a Digital Video Digital Library. It's in the LIS-oriented track, but it's really a good blend of the library science things as well as the UCD and interaction design things... talking about how identifying the high-level tasks and how users bounce between the stages.
Slide 22 (hopefully these will be available online) has some good examples of how different personas and high-level tasks map to the specific stages identified. "Not an exhaustive list ... typical paths to understand how users use the site." Then they extrapolate some specific criteria at each stage that are important.
The presentation isn't over, but I can see how this would be a very good intro case study that could be used to explain the value of UCD and IA in (re)designing a site. We're glossing over some of the details here, but for those used to requirements-straight-to-code, with some more detail this would be a great introduction to UCD and IA.
Posted by jeff.lash at February 28, 2004 05:52 PMNow talking about the effect of the redesign -- some metrics to measure the impact. Ties in well with some of the things mentioned in the UX and ROI pre-conf yesterday about measuring the value of user experience by determining the appropriate metrics and then tying that in with its impact on the organization/business.
Posted by: jefflash at February 28, 2004 06:06 PM