Brenda Laurel (Keynote)

Achieving a State of Trans
Brenda Laurel is a designer, writer, researcher, and performer.  She chairs the graduate Media Design Program at the Art Center College of Design in Pasadena, CA.  She is also active as a consultant in
interaction design and research. Since 1976, her work has focused on experience design, interactive story, and the intersection of culture and technology.  Before coming to Art Center, Brenda co-founded Purple Moon to create interactive media for girls in 1996 (acquired by Mattel in 1999). The company was based on four years of research in gender and technology at Interval Research Corp. In 1990 she co-founded Telepresence Research, developing technology and applications for virtual reality and remote presence. Other employers include Atari, Activision, and Apple.  She edited The Art of Human-Computer Interface Design (Addison-Wesley, 1990) and authored Computers as Theatre (Addison-Wesley, 1991 and 1993) and Utopian Entrepreneur (MIT Press, 2001).  Her latest book is Design Research: Methods and Perspectives (MIT Press, 2004). In addition to public speaking and consulting, Brenda is a member of the Boards of Advisors of several companies and organizations, including Cheskin, the Communication Research Institute of Australia, and the Comparative Media Studies program at M.I.T. She is active in the Digital Storytelling Association, the International Game Developers' Association, and the American Institute for Graphic Arts.

Baris Aksakal

Social Virtual Interface (SVI) (Poster)
Doctorate of Philosophy (in progress) School of Library and Information Sciences, University of North Texas, Denton, Texas. Interdisciplinary program in Information, Technology and Criminal Justice. Master of Science, Toulouse School of Graduate Studies, University of North Texas, Denton, Texas Criminal Justice Master of Business AdministrationYeditepe University, Istanbul, Turkey

Bradley P. Allen, Siderean Software

The 2003 Dublin Core Conference On-line Proceedings: Building Metadata-Based Navigation Using Semantic Web Standards
Bradley P. Allen is founder and CEO of Siderean Software. He began his career at Carnegie-Mellon's Robotics Institute, and has since led several startups bringing applications of information retrieval and machine learning technology to market, including WebCompass, an Internet search application that won Best Of Show at COMDEX Fall '95. Mr. Allen holds a BS in applied mathematics from Carnegie-Mellon University.

Ricardo Baeza-Yates

The User Experience from Design to Use, and Back: a Causal Model (Poster)
Ricardo Baeza-Yates is chair of the Department of Computer Sciences and director of the Center for Web Research at Universidad de Chile, and member of the Chilean Academy of Sciences. He has developed important research in the field of Algorithms and Information Retrieval. He is co-author, among other publications, of the book Modern Information Retrieval, published by Addison-Wesley.

Samantha Bailey, Vice President, Information Architecture, Wachovia Corporation

Rebuilding Trust in the User Centered Design process through the Redesign of the Wachovia.com Investing Center
As the lead of the Customer Interaction team at Wachovia Corporation (http://wachovia.com), Samantha directs a team of information architects, interaction designers and usability engineers. The team brings a user-centered design philosophy to shaping the award-winning website's interface, classification, navigation and labeling. Prior to joining Wachovia, Samantha was Vice President of Operations at Argus Associates, a pioneering information architecture firm whose approach to user-centered design was based on principles of library science. Her clients included AT&T, Procter & Gamble, Microsoft and the Weather Channel. Samantha has presented at numerous professional conferences, including: ASIS&T Information Architecture Summit (Portland, 2003), Knowledge Managed: Harnessing Taxonomy (London, January 2002), and User Interface 2000 East (Cambridge, November 1999). Samantha graduated summa cum laude from Ripon College with an undergraduate degree in philosophy, and earned her master's degree in library science from the University of Michigan.

Lane Becker, Adaptive Path

Managing Design Politics (Preconference)
Lane Becker is a founding partner of Adaptive Path, a premier user experience firm. Since 1995, Lane has guided companies, from startup stage to Fortune 1000, in designing Web sites that integrate user goals and business objectives. Recent clients include NPR, PBS, Intel, McGraw-Hill, the Robert Wood Johnson Foundation, and the United Nations. Lane specializes in developing customized processes that incorporate requirements gathering, user research, information architecture, and interaction design to provide blueprints for measurably successful Web sites. As a sought-after speaker, Lane has provided user experience training for numerous organizations, including the Bank of America, The Washington Post, Visa, and Cathay Pacific Airlines. He has presented at conferences such as O'Reilly's Open Source Conference, CMP Media's WEB2001, and South by Southwest (SXSW). Before Adaptive Path, Lane was founder of an Austin-based startup that developed contextual intelligence technologies. He was also one of the primary architects of Deja.com's transition from a Usenet-based discussion and community site to its later incarnation as a consumer-generated product review site, since acquired by Half.com. Lane pursued graduate studies in media theory and human/computer interaction at the University of Texas' Advanced Communications Technologies Laboratory (ACTLab).

Katherine Bertolucci, Isis Information Services

Taxonomies, Controlled Vocabularies, and Ontologies Panel
Katherine Bertolucci is a taxonomy and information management consultant based in Phoenix, AZ. With 25 years experience in the design of subject-based classification systems, she has developed taxonomies for poets, transnational corporations and Snoopy.

Peter Boersma

J-Flow, From Sitemap to Prototype
Peter Boersma is the Senior Information Architect at e-government technology specialist EzGov. He has a M.Sc. in Computer Science and Ergonomics and has organized and presented at information architecture and usability related conferences. He organizes IA Cocktail Hours in Amsterdam since 2001.

Bob Boiko

Content Management for Information Architects (Preconference)
Over the last 15 years, I have been stuffing my head full of the design, programming, management, and content of content systems. From the first time I matched a printed user's guide against the capabilities of Windows 3.0 Help, to the last time I sat with a .COM client and discussed the impact of massive content management of the architecture of an eCommerce site, I have been living the transition from print to the computer screen. I've seen a ton of technologies and a slew of systems. I've learned enough to know that there is a lot to discuss and figure out. When thinking on what I had experienced reached embryonic maturity it became a book on the subject of content management. But at the core, I am a creative type. I can't draw to save my life, which fooled me for many years. But when I got past that I realized that the thing that really motivates me, and from which all of these other parts spring is a basic desire and need to create aesthetically pleasing things. My esthetic is a strange one, but it operates no less vibrantly than that of the graphic

Jonathan Boutelle

Rapid User Mental Modeling at eBay.com: a Case Study
Jonathan Boutelle is a founding principal of Uzanto Consulting LLC, a design research firm in San Francisco. A software engineer by training, his interests lie at the intersection of technology, business and customer experience. His current work involves measuring the business impact of user experience. He is also building a set of web-based tools to support remote customer research. He studied Computer Science and Psychology at Brown University, and has worked as a software engineer for Advanced Visual Systems (a data visualization company) and CommerceOne (a business to business enterprise software company). You can find out more about Jonathan Boutelle at www.jonathanboutelle.com.

Lynn Boyden

The 2004 Information Architecture Slam: The Workshop With a Winner (Preconference)

The IA Slam Workshop Results
Lynn Boyden has sixteen years of experience in providing reference-type services in a variety of public institutional environments. She holds her Masters in Library and Information Science from UCLA, with a specialization in the organization of information and the user-centered design of information systems. She has published in the areas of design of library buildings with an emphasis on sustainability, as well as in the area of Information Architecture. She has reviewed other works in these areas for Library Quarterly. Lynn has developed web architectures for a variety of projects, including a graduate degree program at UCLA, a sports media site, and a number of informational sites. Active in professional associations, last summer she provided consulting services to the California Library Association for its recent web site redesign. For the past four years she has also taught Information Architecture in the graduate program in Information Studies at UCLA.

Nancy Broden

The Use of Narrative in Interaction Design

Nancy Broden is an Information Architect Manager with SBI.Razorfish in San Francisco. Over the past 7 years she has worked with a diverse range of clients including Sun, Microsoft, Genentech, the City of Cupertino, CINAR Animation, PBS Online, Royal Mutual Funds, Chapters and the Art Gallery of Ontario. She earned an MA from the University of Victoria and a BA from Carleton University in Ottawa, both in Art History, before pursuing courses in Computer Science and Information Design at Ryerson University and the University of Toronto.

Jill Burkart

XIA @ UT: An Extreme Makeover
Jill Burkart is a PhD student in the School of Information at The University of Texas at Austin with research interests in usability and information architecture. In addition to her schooling, she is employed full-time as a research scientist with the Institute for Advanced Technology at The University of Texas at Austin.

Joseph Busch

Content Management for Information Architects (Preconference)
Joseph A. Busch is the Founder and a Principal of Taxonomy Strategies, a consultancy which guides global 2000 companies, government agencies, and NGO's in developing metadata frameworks and taxonomy strategies. Mr. Busch is an authority in the field of information science, a Past President of the American Society for Information Science and Technology (asist.org), and a member of the Board of Directors of the Dublin Core Metadata Initiative (dublincore.org). He was a principal of the start-up company Metacode that was sold to the content management company Interwoven in 2000. With over a hundred customers, MetaTagger is now one of Interwoven's three product lines. Prior to Metacode, Joseph was Program Manager at the Getty Information Institute, a Manager at PriceWaterhouse, and a technical services librarian. Mr. Busch is a frequent speaker on the topics of enterprise content architecture, metadata, taxonomy, classification research, and information retrieval systems.

Tony Byrne

A Critical Review of Enterprise Content Management (ECM)

Content Management for Information Architects (Preconference)
Tony Byrne is Founder and Editor of CMSWatch, and President of CMSWorks, Inc., a Content Management training and consulting firm. Byrne consults with leading global enterprises and public agencies to help them select and implement the right content technologies. A former reporter, publisher, international educator, and 14-year Internet veteran, Byrne previously headed the Engineering and Production groups at an Internet consulting firm. He is the author of "The CMS Report," now in its 5th Edition.

D. Grant Campbell

Using Facet Analysis for Improving Information Access to Marginalized Communities
Grant Campbell completed his Ph.D. in English before moving into the field of Information Studies. He currently teaches in the Faculty of Information and Media Studies at the University of Western Ontario. His research interests include metadata systems, classification systems and controlled vocabularies.

Chris Chandler

The 2004 Information Architecture Slam: The Workshop With a Winner (Preconference)

The IA Slam Workshop Results
Chris Chandler has been creating usable web sites and applications since 1994and is currently an Information Architect and Creative Lead at Walt Disney Parksand Resorts Online, where he has been working to improve the ecommerce sectionsof DisneyWorld.com. In addition to his professional work, Chris has co-taught ahands-on class in Information Architecture with Lynn Boyden over the last three years.As an Information Architect, Information Designer, Project Manager and Site Developerfor several Los Angeles based consulting firms such as Genex, NextLeft, EscottAssociates and Kore Digital. Chris has worked with Fortune 500 brands such asHealthyChoice.com, MightyDog.com, Citibank's Bizzed.com as well as numeroussmaller clients in the entertainment and financial services industries. Chris is agraduate of the University of California, Los Angeles, holding a BA in Anthropologyand an MA in Urban Planning.

Larry Cornett

Rapid User Mental Modeling at eBay.com: A Case Study
Larry Cornett is a design manager at eBay, where he focuses on current projects, overall design guidelines, and long-term strategies. Prior to joining eBay in 2002, Larry was the principal consultant for MindSpan Design, an interaction design agency where he worked on desktop, web, and mobile solutions for a variety of clients. Before that, he was a designer at Apple Computer, where he worked on the Finder, OS, and International software, and IBM, where he worked on database and development tools. He received his Ph.D. from Rice University, where he designed and developed a coaching system for training software users. He holds multiple patents, which include design work on web-based products and hardware solutions.

Richard Dalton

Creating a Consistent Enterprise Web Navigation Solution
Richard Dalton manages one of the Information Architecture teams at the Vanguard Group. He and his team work closely with business units to determine the functionality and organization of Vanguard's websites. Richard has been in the United States with Vanguard for 4 1/2 years, before that he lived in Newcastle upon Tyne in the North of England where he was a co-owner of a leading UK Web Consultancy and a fanatical supporter of the local soccer team - Newcastle United.

Ido Dan

Rapid User Mental Modeling at eBay.com: A Case Study
Ido Dan is a senior User Interface designer at eBay, where he works with multidisciplinary teams on online projects and design strategies. Prior to joining eBay, Ido was a senior consultant for an Interaction Design agency, where he designed the user experience for a variety of clients. Before that, he co-founded Contact Networks, Inc. As a director of the UI group there, Ido collaborated with the Product and Marketing groups in creating desktop, web and mobile applications for Contact’s automatically-updating platform. Ido also worked for the McCann-Erickson advertising agency, where he led the early multimedia department. He received his BSc in Computer Engineering from IIT, prior to his Visual Communication Design studies. He has multiple patents pending for his desktop UI solutions.

Jeff DeVries

The Use of Narrative in Interaction Design
Jeff DeVries is a Senior Information Architect at SBI.Razorfish. In this role, he is typically involved in user research, business and functionality requirements gathering, web metrics and analytics, and the design and documentation of user-centered information systems. At SBI.Razorfish Jeff has worked for a variety of clients, including Intel, VeriSign, Veritas and Hitachi. Before joining SBI.Razorfish 3 years ago, Jeff worked as an Information Architect with Lante and specialized in human computer interaction at Michigan State University where he studied next generation user interfaces and helped develop research on spatial cognition in virtual environments.

Kristine Delano

An Ethnographic Study of How Stockbrokers Use a Web-Based Trading System

Miles Efron

Using Machine Learning Techniques to Populate Dynamic Interfaces
Miles Efron is a post-doctoral researcher at the School of Information and Library Science at University of North Carolina, Chapel Hill. His research focuses on information retrieval and data mining. With respect to information architecture, Miles is currently working on a project that uses data mining technologies to support the design and implementation of dynamic interfaces for information seeking in complex data. Miles' website is available at http://www.ibiblio.org/mefron .

Clifton Evans

Blueprinting - Moving into Precision (Poster)
Clifton Evans, aka CD Clifton Evans is an Interaction Professional currently based in London. He has spoken on his own projects, as well as the future of eCommerce and on education within the design field. Also, Clifton has co-authored a book on developing a shopping system and written on incorporating flash for personalization. He has also designed a good number of browser based systems, from government intranets and a global legal product, to a language learning system and a desktop real estate system. He is currently working on a handheld device for gaming and communication. His recent work on his masters degree has brought forth a theoretical framework for a language learning system. He is looking for a research sponsor or private investment to further the project. More information on Clifton can be found on http://www.infostyling.com.

Karl Fast

Information Visualization: Failed Experiment or Future Revolution?
Karl Fast is a PhD student in information science at the University of Western Ontario where he is studying information visualization, among other things. Karl has long been active in the information architecture community. His recent contributions include co-authoring a series of papers on controlled vocabularies and faceted classification, and helping to create the AIfIA.

Matthew Fetchko

The 2004 Information Architecture Slam: The Workshop With a Winner (Preconference)

The IA Slam Workshop Results
Matthew Fetchko has been solving information architecture and design challengessince 1992. As Vice President of Information Architecture and Web Developmentfor Citigroup Asset Management, he is responsible for the user experience for allonline CAM properties. Citing the importance of good design supporting informationarchitecture, Matthew's career has included roles as information architect, creativedirector and designer for a number of both Fortune 500 clients and dot-com startups. A selected list would include JPMorganChase, the NYSE, Citibank, Disney, ADPand CCI. Matthew has a BA in Visual Communications from GWU and a MPS in InteractiveTelecommunications from NYU

David Fiorito

Creating a Consistent Enterprise Web Navigation Solution
David Fiorito has been working on the web since 1997 and as a full-time information architect since 2000. He has worked on numerous projects from prominent web sites such as marthastewart.com, comcast.com, and vanguard.com to intranets for Merrill Lynch, Janney Montgomery Scott, and IKON Office Solutions, to sites for non-profit groups like The Leatherback Trust (leatherback.org) and the Bahá'ís of Philadelphia (phillybahai.org). David currently plies his trade at the Vanguard Group - a mutual fund company in the Philadelphia area.

Janice Fraser, Adaptive Path

User Experience and ROI (Preconference)
Janice Fraser is a founding partner of Adaptive Path, a premier user experience firm. She has worked in high-tech media for over a decade, and pioneered consumer Web applications for Netscape in 1996. Other clients include The United Nations, PeopleSoft, Intel, and Weight Watchers. Janice is a featured speaker for the Nielsen/Norman User Experience World tour, the founder of four startup companies, and was previously managing editor for IDG Communications. In addition to her work with Adaptive Path, Janice teaches interaction design at San Francisco State University's Multimedia Studies Program, where she instructs students in high-level interaction design, the business side of user experience, ROI, and politics management. Her credentials include leading sites in the U.S. and overseas, such as WellsFargo.com, Verisign, NewsCorp, BarnesandNoble.com, SGI, and LineOne. Janice is a frequent contributor to industry publications such as Boxes and Arrows, and has spoken at conferences including Seybold, South by Southwest, AIGA's GAIN, CMP Media's WEB shows.

Scott Hirsch, Adaptive Path

User Experience and ROI (Preconference)
Scott Hirsch is a consultant specializing in project finance and development processes. He is also the lead author of Return on Investment of User Experience Design: Case Studies in Business Analysis and Project Valuation, a collaborative study sponsored by Adaptive Path and researchers from UC Berkeley's Haas School of Business. Scott's recent clients include Google, Wells Fargo, Weight Watchers, and Network Associates. Scott helps clients understand and measure the business value of their online user experience by examining their entire Web development process with an emphasis on project selection, financing, evaluation, and accountability. This analysis provides clients with project-success criteria and financial metrics designed to capture valuable user experience data and prioritize future Web development projects. During his graduate studies, Scott extensively researched emerging techniques for using financial information analysis to value product design and development processes. He has presented on his research and client experience at the DUX 2003 conference and was a featured speaker for BayCHI's monthly program in December 2003. Scott previously developed and evaluated AmeriCorps programs at the Texas Commission on Volunteerism and Community Service in Austin, Texas. Scott has an MBA from UC Berkeley's Haas School of Business and a double BA in English and Geology from the University of Virginia.

Katrina Friedman, Director of User Experience, Hot Studio

Architecting Time: Designing Online Events and Other Magic Tricks
Katrina leads the user experience discipline for Hot Studio. Since the late 90s she has led information architecture, user research, and content strategy efforts on projects ranging from online magazines to Flash demos to applications for enrolling health care members. Her work includes projects for InformationWeek, Sun Microsystems, Charles Schwab, Blue Shield of California, the James Irvine Foundation, LeapFrog SchoolHouse, and Adobe.

Uday Gajendar

The Aesthetic Imperative: Four Perspectives on Aesthetics to Impact the User Experience
Uday Gajendar is an emerging design scholar within Oracle's Usability and Interface Design Group, dabbling in healthcare software, financial applications, and visual querying tools. Uday earned his Master's in Interaction Design at Carnegie Mellon after completing his BFA in industrial design at Michigan (Ann Arbor). His graduate thesis argued for beauty as an emergent value of human-product relationships. Uday has presented research on design's role in globalization and a model for teaching business issues to design students, both at national conferences. He has also served on design panels sponsored by BayCHI and UC Berkeley. His latest diversion is an article about icon design for the online journal boxesandarrows.

Marisa Gallagher, Senior Content Strategist, sbi.razorfish

The Use of Narrative in Interaction Design
Marisa Gallagher is a Sr. Content Strategist at SBI.Razorfish in San Francisco. During her 3+ year-consulting tenure, she's worked on content strategy and migration, metadata strategy, CMS-development, and writing projects for media and hi-tech clients. She's occupied the temporary cubes of many clients' sites, including those at Cisco Systems, Genentech, VeriSign, and a certain Burbank media conglomerate. Work before that - at CNET and LookSmart creating sites and subject directories - taught her much about working client side and building UIs, too. She holds a BA from the University of Notre Dame in Anthropology and Film Studies and often looks for ways to spend time in radio or photography studios like the ones she left back at school.

Jesse James Garrett

Brand-Driven Information Architecture
Jesse James Garrett is a founding partner of Adaptive Path and author of the acclaimed book The Elements of User Experience (New Riders). The tools and concepts he has developed are now used by information architects around the world. Jesse is also one of the founders of the Asilomar Institute for Information Architecture and a frequent speaker and writer on user experience strategy. Jesse's clients include AT&T, Intel, Crayola, Hewlett-Packard, Motorola, and National Public Radio.

Gary Geisler, Graduate School of Library and Information Science, Simmons College

A Case Study of Redesigning a Digital Video Digital Library
Gary Geisler is an Assistant Professor in the Graduate School of Library and Information Science at Simmons College in Boston. He received his Ph.D from the University of North Carolina at Chapel Hill and is the principal architect and designer of the Open Video Project (www.open-video.org). His research interests include human-computer interaction, information architecture, digital libraries, and multimedia.
geisler@simmons.edu

Mark Geljon, MSc

Taxonomy and Thesaurus: Analogy with a Play (Poster)
Mark Geljon works as a management consultant at Multimedia Skills, a consultancy firm in the Netherlands specialized in Customer Interaction. Recently, he developed a taxonomy for archiving and searching images of one of the largest multimedia publishers in Europe. He also developed a coupling of two existing taxonomies for a search engine for people with disabilities for the Dutch ministry of Health. He uses information architecture and information design techniques to align stakeholders, visualize future implications and structure information environments. He is experienced in leading customers to success by executing workshops and giving inspiring presentations. His background includes a Master's degree in System Engineering, Policy Analysis and Management at Delft University of Technology and some freelance work as a software trainer. Almar van der Krogt MSc Almar van der Krogt works as a management consultant at Multimedia Skills, a consultancy firm in the Netherlands specialized in Customer Interaction. He specializes in designing customer-centric e-business applications, ranging from Internet sites that are aligned with the activity cycles of customers and Intranets that support the processes of knowledge workers. His background includes a Master's degree in Public Administration and Public Policy from the University of Twente in Enschede, the Netherlands and several years of consulting experience in Performance Support Systems and Knowledge Management.

Madonnalisa Gonzales-Chan

Metadata Standards & the Enterprise Information Architecture
Madonnalisa Gonzales-Chan wrangles the volunteers for Boxes & Arrows and founding member of AIfIA. During the day she is Metadata Services Manager at Stanford Business School where she is involved in establishing metadata standards and taxonomies for web sites and applications. Previous to Stanford, she was an Information Architect at AltaVista developing information and interaction architectures for AltaVista's portal and search services. She has a M.S. in Library and Information Science from the University of Illinois, Urbana-Champaign and a B.A. in English Literature from the University of California, Irvine.

Laurie Gray

An Ethnographic Study of How Stockbrokers Use a Web-based Trading System, and Recommendations Based on Information Learned

lgray@humancentrictech.com

Thom Haller

Stories from the field: Never consider yourself a failure, you can always serve as a bad example
Thom Haller, teacher, speaker, writer, and user-advocate helps organizations and Government agencies improve the structure of electronic and print information and measure improvements in individual and organizational performance. Thom teaches courses in Information Architecture, Web Writing, Information Engineering, Information Design, Creative Nonfiction Writing, Business Writing, Technical Writing, and other understanding-focused courses. He is an instructor with The University of Maryland's Professional Writing Program, Johns Hopkins University's Professional Communication Program, and Georgetown University's Center for Professional Development. In 1996, Thom founded Info.Design, Inc. (a consultancy and think tank) to explore strategies for presenting information so it's easily understood. Thom and his team of colleagues help organizations learn the fundamentals of information structure and user experience. Info.Design's clients include, USDA Economic Research Service, U.S. House of Representatives, U.S. Department of Health and Human Services, World Bank, International Monetary Fund, AARP, and others. Thom can be reached at thom ( at ) infodn.com.

Jody Hankinson, Information Architect, Girl Scouts of the USA

When Ninety-One Years of Content Goes Digital
After ten years of practicing information architecture, Jody Hankinson adopted the IA title six years ago during her master's work at the Interactive Telecommunications Program at New York University. Before joining the Girl Scouts, Jody was a director of IA with Arc eConsulting for over a year and an independent consultant for three years. Her clients have included a mix of nonprofit and commercial organizations such as Working Today, TeleTruth, Lands End, Citibank, PwC Consulting and Tommy Hilfiger. Jody holds a B.A. in Social Sciences.

David Hoffer

Information Design and Information Architecture - Together Again for the First Time
David Hoffer is currently the Lead User Interface designer for CTB/McGraw-Hill, a division of McGraw-Hill that publishes Standardized Tests. David oversees the entire online User Experience for CTB, including Information and Interaction Design, Information Architecture, Usability Testing and Visual Design. Prior to joining CTB, David served as a Senior Information Architect for Hill and Knowlton Public Relations - at the time, the fourth largest global PR firm. David spent 2 years at Amazon.com in their Alexa Internet Division as Senior Designer. While there he developed UI's for the Alexa Software and Web site. He has consulted for a wide range of high tech firms including small startups such as (NERDS, ActiveBuddy, etc.) and some of the industries larger companies like (Motorola and DEC, etc.) Additionally, David had the pleasure of serving as a Technical Editor for The Elements of User Experience: User-Centered Design for the Web by Jesse James Garrett, and a reviewer of Observing the User Experience: A Practitioners Guide to User Research by Mike Kuniavsky. Mr. Hoffer holds a BA in Industrial Design from Rochester Institute of Technology. He enjoys painting, sailing and a good laugh and hasn't met a dog he doesn't like.

Anthony Hughes, School of Information and Library Science, University of North Carolina at Chapel Hill

A Case Study of Redesigning a Digital Video Digital Library
Anthony Hughes is a first year Ph.D student at the University of North Carolina at Chapel Hill. He recently completed his masters degree at the same institution and recieved his B.F.A. in theater from NYU. Current research interests include working with the Open Video Project (www.open-video.org) and investigating the effects that narrative or lack of narrative may have on information behavior.

Keith Instone, IBM

Fun with Faceted Browsing
Keith Instone is an information architect on the user experience team for ibm.com. He works on strategic IA projects that include faceted browsing, personalization, cross-company user experience for solutions, and organizational changes to support a unified web experience. Keith has presented at the IA Summit, CHI, many internet trade shows, and several local chapters of various user experience professional organizations. See http://user-experience.org/

Jennifer Isenberg, M.S. Project Manager, IQ Solutions, Inc.

Children as Design Partners for Educational Web Sites: Challenges and Lessons from the NIDA for Teens Project
Ms. Isenberg has ten years of health education and communications experience in the Federal public health arena, with a focus in the last seven years in the development of multimedia, health education, interactive health communications, and distance learning products and services. Ms. Isenberg works with Federal and private-sector clients to develop innovative ways of using new technologies as health education, information dissemination, training, and communications tools to raise awareness of public health issues and aid professionals involved in the dissemination of health information. Applying her knowledge of health education and health communications theory, Web development best practices, and usability engineering, Ms. Isenberg served as the Project Manager in the development of the National Institute on Drug Abuse (NIDA) for Teens Web site (http://teens.drugabuse.gov), enlisting the help of teens through the University of Baltimore's School of Information Arts and Technologies in developing the site to ensure that the content addresses appropriate questions and timely concerns. Ms. Isenberg works and resides in Rockville, Maryland.

Abus Jayakumaran

Using Taxonomies to Improve Information Architecture for Enhanced Information Discovery: A Case Study of the Nursing Portal at Singapore General Hospital

Jennifer Jobst

Exploring the Joint Evolution of Web Browsers and Online Information Architecture (Poster)
Jennifer Jobst is a Ph.D. student in the School of Information at the University of Texas at Austin. She holds a Bachelor's degree in Computer Science from the University of Texas at Austin and a Master's degree from Rensselaer Polytechnic Institute in Technical Communication. Jennifer's interests include human-computer interaction and interface design, especially as it pertains to visually impaired individuals. She believes that a better understanding of information architecture can be used to improve computer interaction for visually impaired users.

James Kalbach

Information Search Experience: Emotions In Information Seeking
James holds a degree in library science from Rutgers University, as well as a master's in music theory and composition. He is currently a Human Factors Engineer with LexisNexis and previously served as head of information architecture with Razorfish Germany. An active speaker and author on information architecture and usability in Germany, James coordinates a local discussion group for usability in Hamburg, where he lives and works. At the IA Summit in 2002 he presented a case study on the launch of the Audi websites. Homepage: www.scils.rutgers.edu/~kalbach

Nancy Kaplan, Ph.D. Professor and Director, School of Information Arts and Technologies, University of Baltimore

Children as Design Partners for Educational Web Sites: Challenges and Lessons from the NIDA for Teens Project
Professor Kaplan has been an academic leader in developing software and computer-mediated communication and pedagogy for 20 years. She helped develop the MS in Interaction Design and Information Architecture at the University of Baltimore (http://iat.ubalt.edu/idia), one of the first advanced degrees for future information architects in the country. She is also the Principal Investigator on an NSF-funded grant to combine research and curriculum development. The project involves working with children as research and design partners to develop engaging and age-appropriate software and Web sites. The research group, consisting of faculty, graduate students, and six youngsters between the ages of 10 and 14, partnered with I.Q. Solutions to help them develop the National Institute on Drug Abuse (NIDA) for Teens Web site (http://teens.drugabuse.gov).

Robert Kennedy

Recycle, Reuse, and Rebuild: Information Architecture on a Budget
Robert Kennedy has been a technical writer for 20 years, the last 15 at Computer Associates. He has a master's degree in English from Purdue University and has taught and designed courses on technical writing. He is a senior member of the Society for Technical Communications and has presented papers at their international conference in previous years.

Butch Lazorchak

Metric Aggregation for Social Network Analysis in Blogspheres: Introducing Lyceum (Poster)

Butch Lazorchak is a Master's candidate at the School of Information and Library Science (SILS) at the University of North Carolina-Chapel Hill, with an expected graduation date of May 2004. He is employed as a digital archivist at ibiblio, responsible for general collection development, press relations, and the documentation of technical processes.

Katheryn Lewellen

Taxonomies, Controlled Vocabularies, and Ontologies Panel
Kathryn is the Sr. Ontologist for Thomson Dialog where she is responsible for establishing company direction for ontology initiatives. Prior to Thomson, she was an Information Architecture consultant in NC helping companies design and implement knowledge management solutions. She has also worked at DaimlerChrysler AG on various IT projects ranging from intranet design to content management to Lotus Notes development. Kathryn has a Master's degree in Information Science from the University of Michigan.

Elise Lewis, School of Library and Information Sciences, University of North Texas

3D images and Metadata: Can We All Just Get Along? (Poster)
Elise Lewis is a doctoral student in information science at the University of North Texas. Her research interests are in how people interact with 3D images on the web and the development of standards for the display and manipulation of the images. She is manager of the Digital Imaging Lab at the School of Library and Information Sciences, research fellow for the Texas Center for Digital Knowledge and teaching assistant for the advanced digital imaging classes.

Leonard Liaw

XIA @ UT: An Extreme Makeover
Leonard Liaw is a graduate student at The University of Texas at Austin interested in information architecture, and database as well as multimedia design. Recent works include two Flash company/project demo CDs and a database design for the Center for American History at The University of Texas at Austin.

Brett Lider

Visualizing Site Traffic Alongside Site Hierarchy or Flow (Poster)
Brett Lider is a Senior Information Architect at SBI.Razorfish, where he deals with the daily grind of integrating user needs, technical constraints, and business needs into requirement documents for subsequent de-scoping. He has been involved in projects for Genentech, VSP Insurance, Cisco Systems, Ventro/Chemdex, and Eveo.com. His specialties are interaction design and semantic websites (metadata-driven). Brett studied Cognitive Science at the University of Virginia. Lately, he spends all his spare time riding his bike obscenely long distances.

Victor Lombardi

Incorporating Research on Navigation into a Design Method
Victor works as an information architect in New York City. He has taught IA at the Parsons School of Design and holds degrees from Rutgers and New York Universities. He co-founded and is on the board of the Asilomar Institute of Information Architecture.

Joseph Matthews, AARP Services, Inc

The Blind Leading the Blind: Theorizing a Web for the Visually Impaired
Joseph Mathews works as a Senior Web Developer to AARP where he applies over 20 years of experience on the implementation and development of an enterprise-class content management system. Previously, Mr. Mathews has worked as a Senior Consultant for Web Development (USinternetworking, Inc.), Project Manager, and Programmer/Analyst.

Jess McMullin, NForm User Experience Consulting

Selling User Experience Through Value-Centered Design
Jess McMullin is founder of NForm User Experience Consulting. Through value-centered design, Jess works to maximize return on investment for his clients and return on experience for their users. A co-founder of the Asilomar Institute for Information Architecture, he leads the team that runs the popular IA news site iaslash. NForm is based in Edmonton, Alberta, Canada and serves clients in the public and private sector. You can find more about Jess at www.nform.ca.

Peter Merholz

Then A Miracle Occurs...
Peter Merholz is a founding partner of Adaptive Path, a premier user experience firm. He is an experienced information architect, writer, speaker, and leader in the field of user-experience design. Clients include PeopleSoft, Cathay Pacific, and Intuit. Professional Background Before joining Adaptive Path, Peter served as creative director of Epinions.com, a leading community-based product information site. While there, he led a site-wide redesign using branding, user research, and data analysis to inform visual design, interaction design, and content strategy. He was instrumental in devising an architecture solution that unified three sites for PeopleSoft. He then helped take that solution to PeopleSoft sites internationally, and managed international usability efforts as well. Peter is a regular speaker at Web design and information architecture conferences, such as ACIA's IA2000, South by Southwest (SXSW), and UI Conference. He is also writer whose work has appeared in several industry publications, including Webmonkey, New Architect, and .Net Magazine. Peter is an active member of the American Society of Information Science and Technology and ACM's SIG-CHI. He also serves on the steering and conference committees of the AIGA's Experience Design practice group.

Diana Miranda-Murillo

XIA @ UT: An Extreme Makeover
Diana Miranda-Murillo was born in Costa Rica, where she obtained her bachelors degree in Library Science. Currently, she is a Masters candidate at The University of Texas at Austin, writing a thesis about the importance of service as part of the library science curriculum. Other interests include: information architecture, databases, and digital libraries.

Jessica Moore, AARP Services, Inc.

The Blind Leading the Blind: Theorizing a Web for the Visually Impaired
Jessica Moore works as the Art Director, Web/Online, for AARP Services,Inc. In this capacity, Ms. Moore provides creative direction for the site, as well as usability support, experience design, and management of the information architecture. Ms. Moore is a member of ASIST and AIGA (Experience Design community).

Jacco Nieuwland

J-Flow, From Sitemap to Prototype
Jacco Nieuwland is both Information Architect and Visual Designer at e-government technology specialist EzGov. He developed the J-Flow in his spare time.

George Olsen

Making Personas More Powerful
George Olsen is an interaction designer at Yahoo! For more than a decade in the Web and interaction multimedia fields, he's done award-winning work for dot-com start-ups to Hollywood studios, such as Disney, to Fortune 500 companies, including Nestle and Transamerica. He was a co-founder of Boxes and Arrows, an online journal about user experience design.

Richard Panzer, M.S. Technical Lead, Web Interface Group, IQ Solutions, Inc.

Children as Design Partners for Educational Web Sites: Challenges and Lessons from the NIDA for Teens Project
Mr. Panzer has over 9 years of experience designing and developing Web sites and applications for clients in the Federal public health and health sciences arena as well as commercial and nonprofit enterprises that disseminate information to the public. He specializes in several aspects of Web development, including graphical user interface design, usability analysis and testing, Section 508 compliance evaluation and engineering, and interface programming. At IQ Solutions, Mr. Panzer has led the design and development of functional, usable, and attractive Web sites for the National Institute on Drug Abuse, National Cancer Institute, Center for Substance Abuse Prevention's Partnership to Prevent Fetal Alcohol Syndrome, Spina Bifida Association of America's online tutorial, and the American Psychological Association's Adults and Children Together (ACT) Against Violence Web site. Mr. Panzer led the design and development of the National Institute on Drug Abuse (NIDA) for Teens Web site (http://teens.drugabuse.gov). He worked with the young adults recruited through the University of Baltimore's kids team throughout the development to interview the teens, develop prototypes, gather feedback and implement and build the Teens Web site user experience.

Arno Reichenauer

LUCIA - A Comprehensive IA Process Model. IA Practice Benefits from Addressing Content Producer Needs and Capabilities Right from the Start (Poster)
Arno Reichenauer has been working on Information Architecture and User Interface Design projects for more than three years. He is currently part of the Competence Center for User Interface Design of Siemens Germany, a Fortune's global top 30 company delivering solutions in electrical engineering and electronics worldwide. Right now, his main occupation is writing a PhD thesis about IA process and methodology. He has presented his ideas about IA to the HCII2003 in Crete, Greece. Arno lives in Munich, Germany, where he enjoys snowboarding in the Alps and, from time to time, enters the stage of local clubs with his band.

Eric Reiss

The 2004 Information Architecture Slam: The Workshop With a Winner (Preconference)

The IA Slam Workshop Results
Eric Reiss has been actively involved in the creation of interactive applications since1979. Following a successful career as senior copywriter for one of Europe's top business-to-business advertising agencies, he founded his own consultancy, e-reiss,on 1 January 2001 (that's 010101 for you binary types). His best-selling book,Practical Information Architecture, was published by Addison-Wesley in 2000 andJapanese and Korean editions were published in 2002. Born in San Antonio, Texas,Eric has lived in Copenhagen, Denmark since 1976.

Sarah A. Rice

Metadata Standards & the Enterprise Information Architecture

Bottom-Up Information Architecture: Re-Designing an Enterprise-Class Web Site

Ann Rockley

Content Management for Information Architects (Preconference)

IA of Content Management Based Reuse
Ann Rockley is President of The Rockley Group, Inc, a consultancy that assists organizations in developing enterprise content management and unified content strategies. Rockley is a frequent contributor to trade and industry publications and a featured speaker at numerous conferences in North America and Europe. She has been instrumental in establishing the field in online documentation, single sourcing (content reuse), and enterprise content management. Rockley is an Associate Fellow of the Society for Technical Communication and has a Master of Information Science from the University of Toronto, where she teaches Enterprise Content Management. She is a member of the Board of Advisors for The Content Management Systems Evaluation Lab (CMS Evaluation Lab) at the University of Washington Information School (Executive Director, Bob Boiko). Rockley is the author of Managing Enterprise Content: A Unified Content Strategy with TRG Senior Consultants Pamela Kostur and Steve Manning, New Riders Publishing ISBN 0-7357-1306-5. She can be reached at 905-415-1885 or www.rockley.com.

Daniel N. Ruheni

Building Information for Computerized Systems: A Developing Country Scenario (Poster)

Prateek Sarkar, Content Strategist, sbi.razorfish

The Use of Narrative in Interaction Design
Prateek Sarkar's first foray into interactive content was in 1996 as an "assets manager" for an interactive CD-ROM Report about the Oklahoma City Bombing. Since then he has been an online Editor/Producer for Microsoft's MSN Network, an ill-fated start-up, and for the last 3 and half years, a Senior Content Strategist with Razorfish. Prateek graduated from the University of Michigan with a degree in Film and Video Studies.

Manu Sharma

URI as Navigation Tool (Poster)
Manu Sharma Manu is an independent consultant based at New Delhi, India.

Rashmi Sinha

Rapid User Mental Modeling at eBay.com: A Case Study
Rashmi Sinha designs, evaluates and studies user interfaces for a living. She is a founding principal at Uzanto Consulting, a design research firm in San Francisco. She received her PhD in Cognitive Psychology from Brown University in 1998. Till recently, she was working as a Lecturer and Post Doctoral Researcher at SIMS (School of Information Management & Systems), University of California, Berkeley. Her interests include design of Information Architecture, Online Communities and User Research. Her work on Interaction Design for Recommender Systems has had a wide impact on the design of such systems. You can find out more about her research at www.rashmisinha.com

Jared M. Spool, Founding Principal, User Interface Engineering

The Secret Design Strategies of Highly Successful Web Sites (Preconference)

14 Things Users Want to Know
If you've ever seen Jared speak about usability, you know that he's probably the most effective, knowledgeable communicator on the subject today. What you probably don't know is that he has guided the research agenda and built User Interface Engineering into the largest research organization of its kind in the world. He's been working in the field of usability and design since 1978, before the term "usability" was ever associated with computers. Jared spends his time working with the research teams at the company, helps clients understand how to solve their design problems, explains to reporters and industry analysts what the current state of design is all about, and is a top-rated speaker at more than 20 conferences every year. He is also the conference chair and keynote speaker at the twice-annual User Interface Conference, is on the faculty of the Tufts University Gordon Institute, and manages to squeeze in a fair amount of writing time. His latest work is as co-author of Getting Them to What They Want, a report about the best practices for designing successful navigation to content. You can reach Jared by calling our office or by sending him an e-mail.

Frederic Stutzman

Metric Aggregation for Social Network Analysis in Blogspheres: Introducing Lyceum (Poster)
Frederic Stutzman is Senior Technologist at ibiblio.org, located at the University of North Carolina at Chapel Hill. At ibiblio, he runs the Lyceum project. Recently, Fred was a technology consultant to Gen. Wesley Clark, Democratic presidential candidate.

Kirsten Swearingen

Rapid User Mental Modeling at eBay.com: A Case Study
Kirsten Swearingen is a usability researcher and technical publications specialist for Pelco Video Security Systems. Before joining Pelco, she worked with Uzanto Consulting, conducting user research to inform the redesign of eBay's information architecture. Kirsten graduated from UC Berkeley's School of Information Management and Systems (SIMS), and, after graduating, worked on a variety of research projects including: Flamenco (a system for using faceted metadata to browse large online image collections), the How Much Information Project (an attempt to quantify, in bytes, the amount of information produced every year worldwide), and HUBRIS (evaluating the user interfaces of online recommender systems). Kirsten has also provided consulting services to several Bay Area non-profit agencies and the City of Oakland.

Andrew Switzy

XIA @ UT: An Extreme Makeover
Andrew Switzky is a Master's candidate at the School of Information, The University of Texas at Austin. His research interests are focused on the ways in which people interact with electronic systems. He is interested in looking at how systems may conform to the user, how to apply concepts from social psychology to HCI, and both validating usability heuristics through experimental research and exploring how these heuristics change as society adapts new technologies.

Rebecca Sukach

Recycle, Reuse, and Rebuild: Information Architecture on a Budget
Rebecca Sukach is a PhD candidate in Interdisciplinary Information Science program at the University of North Texas. During her time as an information developer with Computer Associates, she has developed and published innovative writing techniques that address the unique approach required for effective content management within a writing organization. She has presented papers at conferences including ACM CUU, ACM SIGDOC, Society for Technical Communication, and Help University.

Joseph T. Tennis, The Information School, University of Washington

The 2003 Dublin Core Conference On-line Proceedings: Building Metadata-Based Navigation Using Semantic Web Standards
Joseph Tennis is a PhD Candidate at the University of Washington Information School. He holds a BA in Religious Studies from Lawrence University, and an MLS from Indiana University. His research interests are in the theory and application of classificatory structures in the online environment. He is an active member of the Dublin Core Metadata Initiative and ASIST.

Don Turnbull

Exploring the Joint Evolution of Web Browsers and Online Information Architecture (Poster)

XIA @ UT: An Extreme Makeover

XIA: Xtreme Information Architecture
Don Turnbull is an assistant professor in the School of Information at the University of Texas at Austin. Don's teaching and research focuses on designing Web information architectures, information systems analysis, Web searching and Knowledge Management Systems. He received his doctorate from the University of Toronto focusing on Knowledge Discovery (Data Mining) for Informetric and Behavioral Models of Web Use. Don has also been a consultant specializing in search technologies and information analytics. Previously, Don was the Director of Advanced Development at Outride, Inc., a Xerox PARC spin-off company acquired by Google. Don received his MS in Information, Design, and Technology from the Georgia Institute of Technology (Georgia Tech) in 1995. He has also worked as a Methodologist at KnowledgeWare, Inc. designing CASE tools for maximizing software engineering methods. See http://www.ischool.utexas.edu/~donturn/ for more information.

Almar van der Krogt, MSc

Taxonomy and Thesaurus: Analogy with a Play (Poster)
Almar van der Krogt works as a management consultant at Multimedia Skills, a consultancy firm in the Netherlands specialized in Customer Interaction. He specializes in designing customer-centric e-business applications, ranging from Internet sites that are aligned with the activity cycles of customers and Intranets that support the processes of knowledge workers. His background includes a Master's degree in Public Administration and Public Policy from the University of Twente in Enschede, the Netherlands and several years of consulting experience in Performance Support Systems and Knowledge Management.

Javier Velasco

Information Architecture & Social Communication: Twins? (Poster)

The User Experience from Design to Use, and Back: A Causal Model (Poster)
Javier Velasco is precursor of Information Architecture in Chile, with 5 years of experience in the design of large scale web and intranet projects form companies in a variety of industries. He has worked in the creation of local IA groups in Chile; he's also co-founder of evolt.org, and a charter member and member of the Advisory Board at AIfIA.org. Javier is currently teaching Introduction to Information Systems at the University of Maine.

Amaris Vigil

XIA @ UT: An Extreme Makeover
Amaris Vigil received a BA in English and a MS in Information Studies from The University of Texas at Austin.

Amy J. Warner

Basic Metadata and Taxonomy Design (Preconference)

Intermediate/Advanced Taxonomy and Metadata Design (Preconference)

Taxonomies, Controlled Vocabularies, and Ontologies Panel
For more than fifteen years, Amy J. Warner has practiced, taught and researched the organization of information. A former associate professor at the University of Michigan School of Information, Amy is an expert in bottom-up information architecture, controlled vocabularies, and metadata and thesaurus design. She applies these skills to create coherent, effective information environments on public Web sites or corporate intranets. As a consultant, Amy has worked with Fortune 500 companies, the U.S. government and several academic institutions to develop controlled vocabularies and site indices and evaluate the effectiveness of existing thesauri. Another of her specialties is the integration of thesauri with search engines and content management systems. She draws on her teaching background to provide on-site training in thesaurus construction and indexing methods. Before becoming a consultant, Amy was Thesaurus Design Specialist at Argus Associates. Prior to that, she was an associate professor (with tenure) at the University of Michigan School of Information.

Jesse Wilbur

Metric Aggregation for Social Network Analysis in Blogspheres: Introducing Lyceum (Poster)

Jesse Wilbur is an MSIS candidate at UNC Chapel Hill School of Information & Library Science, where he is specializing in information architecture and interface design. Besides Ibiblio's Lyceum project, he works with the GovStat project, developing interactive tutorials for statistical definitions, and at Ibiblio.org, where he's currently in the process of a major redesign.

Howard Williams

Emerging Content Requirements for News Products
Howard is a business and information analyst with specialties in content and knowledge management solutions in corporate environments. He has over 20 years experience in the computer industry (primarily at Compaq Computer Corporation and Digital Equipment Corporation), serving in multiple roles, including product and program management, webmaster, IT consultant, researcher and library network management. His interest in the news industry is an outgrowth of research exploring the application of information retrieval technology to news content. Howard lives and works in Colorado Springs, CO.

Dan Willis

Oxygen Meetings: How to Help Your Team Turn Good Ideas Into Great Solutions (Preconference)

Producing No-Duh Deliverables
Dan Willis can't seem to hold down a job. He's worked as an information architect, a Web strategist, a designer, an illustrator, an art director, a writer, a managing editor, a business and process analyst, and a director of site development. He's designed newspaper graphics and news pages; launched a print magazine and many, many Web products; run workshops and facilitated group problem-solving; worked for Gannett, Tribune, and Washington Post companies; started a user experience group; and wrote, designed, and illustrated a book (a very small one). Willis' current job title is senior information architect for K12 Inc. (an online education company), but his real passion is helping diverse, even divisive teams solve monstrous, sticky problems.

Jonathan Woytek, User Experience Specialist, sbi.razorfish

The Use of Narrative in Interaction Design
Jonathan Woytek is a Senior Content Strategist at sbi.razorfish. Over the past three years he has been involved in project work for clients such as adidas, AT&T Wireless, Mattel, Oracle, Samsung, and Visa. In addition to performing the duties of Content Strategist on these projects, he has also been involved in Information Architecture, Usability Research, and Business Strategy. Two sites on which he was User Experience lead have been named Site of the Week by Design Interact (part of Communication Arts).