Poster

User Experience Design Work Flow Diagram

Jay Morgan

I sketched a progress chart to help project managers & business owners visualize user experience design work flow. The business teams were not familiar with UX methods. The UX team proposed work items (functional analysis, vision prototype, prototype tests) that were foreign to the business team managers. It was more humane to illustrate how we would meet their objectives in context, rather than forcing our dogma and documents on them.

I first used this at fiscal-year planning meetings to get the business groups familiar with our methods by breaking them down into digestible steps in terms of progress over time. My goal was to show them how and where UX team members would get involved, so that we could be included from the beginning. It worked. We had a few early conversations to build understanding with business managers. As we got underway on a project, we would bring this to a kick-off meeting to give a forecast, then update it as we proceeded. At the end of each project, I created a final version showing what we had completed on each project. When we proposed a new or unique method, we had a context in which to describe our proposed work, the desired outcome, and to develop an understanding of its relevance and value.