Poster

FAA Employee Web – A Story about Crafting a Usable Government Resource

Thom Haller

The poster shows a timeline for a 10-week facilitated workgroup that explored user needs and tasks and architected the content foundation for the FAA Employee Web site. During the 10-week journey, participants followed a research-based process to gather information about Employee Web users. Stakeholders and participants asked:

• How can we learn about what people want to do with the Employee Web?
• How can we develop a structure that better reflects user needs?
• How can we apply research and testing in developing a content-rich foundation?

The poster shows the process participants followed as they moved through a user-focused Framework (following the mnemonic GECKO -- gathering, evaluating, chunking, knowing (testing and articulating) and optimizing.

Be first in line and grab some take-aways you can share with bosses and colleagues.