IA Summit 2018 Main Conference TalkTopic(s): healthcare, interaction design, internet of things, and product design
Just in the past two years, the presence and use of voice-first interactions has grown exponentially. In the majority of interactions, users request information from their devices without the benefit of a visual interface. Both the structure and sound of how that information is conveyed, impacts how the user processes the information and, in certain cases, how they act in response to it.
In this talk, you’ll get a look at the various voice design principles and structural components, and learn how each of these elements can impact the ethics of the design.
Using examples from the industry at large, as well as pulling from their own work with sensitive information healthcare industry, Senior Interactive Communication Designers Diana Deibel and Ilana Shalowitz will guide you through how voice designers can assess their own designs to ensure they meet the necessary ethical standards.
About the speaker(s)
Diana Deibel is the Voice UX Design Lead at Allstate, where she works to advance their vision for conversational UI. She has worked for over 7 years in VUI and multichannel content design, mentoring teams in how to design with the user in mind. If you’re looking to get a better handle on chat or voice-first apps, catch one of her workshops on conversational design basics in Chicago.
Ilana Shalowitz is the Voice UI Design Manager at Wolters Kluwer Health (Emmi), where she combines technology and conversation principles to design automated interactions that educate, support, remind, and ultimately prompt people to take actions towards better health. She takes an anthropological approach to her conversation designs, always beginning by seeking to understand the cultural underpinnings of behavior.