IA Summit 2018 Main Conference TalkTopic(s): interaction design, psychology, techniques, and UX
Slowness and long wait times in software and interfaces can negatively alter the user experience as well as lowering the overall impression of the product. This is exacerbated by advancing technologies and increased user expectations leading end-users to become more demanding. There are, however, methods that can be employed to significantly improve user experience altering users’ perceptions of wait times.
This presentation will cover techniques in managing the perception of speed in human machine and computer interaction – specifically within web and application interfaces. The psychology behind waiting, managing time spent waiting from a UX perspective and practical applications to manage the perception of speed in software interfaces will be covered in this 45-minute session.
About the speaker(s)
Chris Kiess is a Principal UX Designer and Lead currently working at Walgreen’s Boots Alliance in the Greater Chicago Area where he is part of a large effort to overhaul the pharmaceutical software and experience. Chris has more than 12 years’ design experience in the healthcare industry and specializes in healthcare UX. He has worked with a number of large organizations in healthcare to include Eli Lilly, Indiana University School of Medicine, the Department of Veterans Affairs, the Alzheimer’s Association, Amedisys Home Health and Hospice Care and GN ReSound.
Chris has a Master of Library & Information Science and a Master of Science in Health Informatics – both from Indiana University. When he isn’t designing, cooking or writing, he enjoys spending time with his wife, daughter and their geriatric Maltese, Cody.