IA Summit 2018 Main Conference TalkTopic(s): emotional design, ethics, machine learning, and service design
Much as we don’t like to admit it, users have an expiration date. Even in the best case scenario, where the product and services we design aren’t abandoned due to inertia or lack of interest, human beings stop being users when physiscal life ends. Or do they? More and more often what is left behind is a digital ghost, a unidimensional clone borne out the million of macro and micro-interactions that we generate during our physical life.
We will embark on a wacky journey through the maze of novelties and oddities that surround the end of life, to understand how we can organize information and systems, and answer those ethical and practical questions raised by death in the digital age.
About the speaker(s)
Alberta Soranzo is End-to-End Service Design & Systems Thinking Director at Lloyds Banking Group where she leads a team of systems thinkers and service designers who are looking at shaping the future of financial services by transforming the organization from within.
An incorrigible nomad, Alberta was born and raised in Italy, has lived in California and now works in London. She sketchnotes the meetings she attends (and there are many), is a ice hockey player and fitness enthusiast, and cares deeply about the very small things that, she says, “matter a lot”.