IA Summit 2018 Main Conference TalkTopic(s): artificial intelligence
VAs (virtual assistants) are becoming ubiquitous, from Apple’s Siri to Amazon’s Alexa. While exciting new possibilities abound, so do new design challenges. How can designers develop best practices for these non-visual interfaces? What roles do information architecture and artificial intelligence play? What do users expect from VAs, and how can bots rise to the occasion? This session will address these questions with a firsthand look at implementing virtual assistants to solve real-world problems and key considerations for designing your own VA.
About the speaker(s)
Amy Arden is passionate about building digital experience that make the world a better place. Over the past 10 years she’s worked on projects ranging from developing interactive online experiences for kids at the world’s largest collection of Shakespeare materials to serving as a UX designer in creating a new digital platform improve behavioral health outcomes. Amy is currently working on designing conversational interfaces and is exploring how machine learning coupled with human-centered design can deliver better services for users – and maybe change the world. Amy is a member of the International Association of Innovation Professionals and is a Certified Professional Innovator.