In a 20-year career, Lisa Welchman has paved the way in the discipline of digital governance, helping organizations stabilize their complex, multi-stakeholder digital operations. Lisa’s focus centers on understanding and interpreting how the advent and prolific growth of digital impacts organizations, as well as the maturation of digital as a distinct vocational discipline in the enterprise. Welchman is the author of Managing Chaos: Digital Governance by Design.
IA Summit 2016
Topic(s): culture, diversity, and organizational design
The Summit’s theme this year, “A Broader Panorama,” is appropriate in more ways than one, as it speaks not only to the expanding field of IA, but our evolving perspectives in approaching this discipline.
In many ways, I am an outlier in the traditional Information Architecture community — and I think that position provides me with a different (and helpful) point of view. For more than 20 years, I have been working with digital teams (that often include IAs), trying to help them improve their work by improving the way that they work, communicate, and interact with each other.
As my own perspective has broadened, I have become by necessity a “big picture” person, focusing on larger digital ecosystems.
Most digital teams that struggle with difficult interpersonal and group dynamics find it hard to find a vocabulary outside of pointing and blaming others to explain the stress that comes with high-paced and disruptive digital development, particularly in a large enterprise. Makers are on a crazy ride, so much so that maintaining their footing is sometimes difficult. My goal is to get a team to pause and consider how they are interacting with each other — and then find a way forward that is better.