Gail Swanson is honored to be serving her country as a UX lead at 18F. She has spent over 15 years guiding teams to look deeper and learn about the people they serve to create technology that fits.
Gail’s past work spans a diverse range of industries including financial services, leisure travel, advertising, and even brewery operations. She started her career as a front end developer with an education in fine art. With experience, she formed her creative approach to UX design, molding technology into usable systems. Gail is happiest untangling complexity into simple ideas and instigating office sing-alongs.
IA Summit 2015 Main Conference Talk
Topic(s): business and professional development
As information architects and UX practitioners we bring order and structure to other people’s problems. We have a problem of our own to tackle. How do we know if we are doing a good job? How can managers evaluate an IA’s performance? How do we define success so that we have a target to aim for? Like most knowledge work, there has been little progress in developing objective success criteria.
Gail will demonstrate how to establish objective performance criteria for IAs and UXers, and how to focus on the business value of your contributions. She will also share a framework you can use to create a shared understanding of success between you and your boss. This framework is based on management case studies, measurement tools, and knowledge worker productivity research.