Stacy Surla is committed to the development of IA as a discipline. She manages the UX team at ICFI, co-started the DCIA community of practice, served as a twice-elected officer for the IA Institute, was an IA Summit program chair, and is an adjunct professor for IA/KM at Kent State University. She also co-founded the Rosebud film and video festival and organized a neighborhood circus.
IA Summit 2015
Topic(s): case studies, content modeling, and design thinking
This practical case study takes its lessons from how my company is transforming our service delivery and, incidentally, creating a fantastic way to work. In my session I’ll walk through the key conceptual and practical aspects of bringing “design doing” into a consultancy setting. Results so far include new processes, new and participatory types of client and team engagement (such as the project Hack Day and Innovation Mining), and wider adoption of tools for design thinking (like Journey Mapping, Business Origami, and Content Modeling). The point of the session is to deliver beautiful ideas, some familiar, some new, in a down-to-earth package that practitioners, managers, and business owners can adapt to fit their own situations.
- A framework for building a transformative way to work
- Concepts and a kit of tools that can be applied, adapted, invented, and reinvented