Michael Hardy, a Supply Chain guru turned UX Designer at SapientNitro, believes that good experiences occur where lifestyle meets logistics.
As a graduate student at Indiana University studying Human-Computer Interaction and Design, Michael was sponsored by the American Bar Association created an experience strategy and a micro-volunteering mobile prototype connecting disaster survivors with Pro-bono legal representation. Through and extensive ethnography of survivors of Super-storm Sandy, lawyers, FEMA staff, and policy experts, Michael learned how design inspires innovation and meaningful experiences.
Michael believes in the power of blue, Zebra .07 ink pens, prefers secondhand blazers to t-shirts as travel keepsakes, and has cut his own hair since 2004. As a southerner living in Boston, he has yet to find a place that serves a proper glass of “sweet tea”.
IA Summit 2016 Main Conference Talk
Topic(s): diversity and inclusive design
Technology is a statement of our shared values. The services economy—led by brands such as Uber, Airbnb, and Alfred—sells not the interface itself, but the experience away from the interface. As contributors to these experiences, we must monitor the meaning embedded in our work. In 2040, people of color will collectively become the majority population in the United States: a group of people that is more likely to be poor, live in urban areas, and be underserved by many digital conveniences. If we prepare, our digital products and services can welcome people of all kinds, not just those who have traditionally been heard. To succeed, the way we design must change.
In this talk, we will explore the services economy through the lens of inclusion and through a reframing of the digital divide. We will look at what current events mean, offer practical ways to revise your processes, and reimagine popular services. After attending this presentation you’ll be prepared to architect for inclusion in all your work.